Camelback Ford Service - PERMANENTLY CLOSED

Mar 2024

Avoid this place like the plague. It takes literally days to try to be a hold of their service department. On my first service, an oil change, I was told it'd take an hour when I showed up to my appointment. A little long but sure I'll wait. 9 hours later I finally got my oil change done. "Oh wait we forgot to wash it." That's fine let me get out of here I'll do it on my own. The sales department will constantly hound you for another deal. Every week it'll be someone new who won't communicate with anyone else you talked to. They'll always need more information and never get back to you. Recently, I took my truck in to get 2 recalls fixed. It's been 2 months and they still...read full review

Mar 2024

So I call to speak to this Sheila person only to find out she is no longer there, took me 3 calls just to get through to the business, 3 times hung up after it was answered. I get a male someone who was rude, transferred to another male voice that didnt understand why i was calling, spoke over me instead of listening , no names given whatsoever and nobody knows who is in charge of customer relations since Sheilah's departure. Maybe Sheilah was the one doing her job and saw the disaster of this place and left it knowing she is better off elsewhere.

Mar 2024

Made a 920AM appointment on the 80K dealer service menu (oil and filter change, multi-point inspection, fluid top off, and a few more things) for a 2016 Mustang GT. I got the car there at 9AM. i opted to take a Lyft home and they would deliver the car to my home when done. I was watching the status tracker and that took awhile to advance to the next stages. Sometime around 1230PM, it switched from "service complete" to "final touches-in progress" i called at 138PM and left a voicemail message for the service advisor (Raela). i called the dealership at 204PM and was connected to her, she said it would be another 10-15 minutes. I received the invoice at 244PM, made my payment...read full review