About Camelback Ford Service
Camelback Ford Service is a business that provides excellent car repair and maintenance services. Their team includes professionals such as Justin, a service writer who ensured a broken window on a driver's side was fixed in just one day. He is known for his professionalism and politeness, making customers feel welcomed and valued. Their service extends to skilled technicians like Josh G. and Anthony A., who were able to diagnose and fix significant issues with a car, including damaged motor mounts and a faulty crank damper pulley. These repairs were done efficiently, saving the customer time and money. Anthony A., in particular, is praised for his attentiveness and honesty. He takes the time to listen to customers' concerns, asks clarifying questions, and provides options for their convenience. He communicates effectively about the status of the car, answering all questions regarding costs and parts. Camelback Ford Service also offers perks like delivering the car right to the customer's doorstep and providing discounts for students and military personnel. The business ensures that customers are informed and satisfied throughout the entire process, from diagnosis to pick-up. As a result, customers highly recommend Camelback Ford Service for their car repair and maintenance needs. They appreciate the quick and professional service, noting that going anywhere else would be a mistake. After experiencing the excellent care provided by Camelback Ford Service, customers are confident in the smooth and quiet performance of their cars, ready for many more miles of adventure.
Looks like I’m not the only one noticing the sharp decline in service here. Lots of staff turnover. But I kept taking my vehicle to them because they knew it and some of our unique service history. Had not had any issues before. But this most recent time was the breaking point. Seems no one wants to make a call or return a text or email anymore. 9 days they had my vehicle for an oil change and brakes. Multiple calls, email and texts on my side - none returned. I even stopped by in person and was told they’d know more the next day. Three days later still nothing. The last time I called I was told everyone was too busy to take my call. So I just went to take...read full review
I had a simple oil change done on Friday, yesterday. The oil change took over 4-hours with an appointmen. However that’s not why I am contacting CamelBack Ford service. I AM DISCUSTED & ANGRY with your service department people. When I was given my truck I got the keys and drove off. I did not notice the large box full of rags that your staff was transporting in MY TRUCK WITHOUT MY PERMISSION!!! Using my luxury truck to transport your work junk is not appropriate or professional. I was so pissed off that when I discovered your junk in my back seat I threw it out in the parking lot of a market. I dusted off the dirt from my back seats. I was not going to...read full review
Do not take your car there or buy a car from them at this point. They were unprofessional from the moment I walked in. I had them tint the windows on a car I purchased two weeks ago. My car went in with no cracked windshield, but when I picked it up, there was a crack in the windshield.
I asked if they could fix or replace it. A gentleman named Roosevelt told me he would speak with his managers and give me a call the next day. When he called me back, he said it was not their fault, so they would not fix it, and they did not offer any type of solution. When I asked to escalate the issue, he told me he was the highest level of management, said “have a nice...read full review