American Family Medicine

Apr 2024

This clinic is very derelict and careless. I called to have a doctor see my tonsils. The lady over the phone scheduled me for Friday, March 15th at 4:15 pm. When I got there the place was closed! The sign on the door stated that they close at 3:00 pm. So I called the 19th Ave location to see what they could tell me about this cruel prank that the Thomas Rd location pulled on me. Turns out that my appointment was canceled without prior notice to me of any kind. No phonecall, no email, nothing! Basically, they scheduled me to show up for nothing! So I went to an urgent care clinic instead, because these people wasted my time when I needed to see a doctor! Inexcusable!

Mar 2024

The front desk ladies were fine and were respectful besides one of them flirting with some guy in the lobby the whole time I waited. Also showed up 10 minutes early to my appointment and wasn’t seen until 30-45 minutes after my scheduled appointment, and they weren’t busy enough to be that late. Dr.Lopez on the other hand is a different story. He seemed like he didn’t care and made me feel I was wasting his time. He did not make me feel welcome what so ever. He also seemed like he didn’t know what was wrong with me or what it could be. The kind of doctor to just throw some prescriptions at you and hope for the best. He needs to learn how to show empathy and make...read full review

Aug 2023

Been going to this place for over 3 years, started off great but lately the customer service has drastically declined. Been calling all day this saturday to make an appointment, all I get is someone pick up the phone then place me on hold. After 5 minutes or so, someone hangs up the call. Going to take my money else where