Sorry to loose this company after 3 years of cleaning my home. The teams were always nice and worked hard but the company went downhill fast due to poor management. No show, no call, no communication. Phone was disconnected, obviously out of business. It was a Terrible way to run a business. Got a great new service now and we couldn’t be happier.Service: Standard cleaning
Nancy P.
Feb 2023
Sorry for the lack of zero communication that they were out of business. They were a great team but slowly progressed downhill and very sad to loose the service they provided.
Kenny Landers
Feb 2023
The ladies were always pleasant and did a great job. As far as the business they are lacking to say the least. They do not return calls, i have left multiple messages and crickets. Today was the last straw. No call no show = no more business from me
Beautyyy With Emely
Dec 2022
staff members very unprofessional!!!!!! Staff trainer smokes with trainers in car while going too each house.. and lies about smoking in car.. HORRIBLE EXPERIENCE!!! IF YOU THINK OF WORKING OR APPLYING HERE THINK TWICE BEFORE DOING IT !!!!!!Services: Standard cleaning
Allie Sotelo
Oct 2022
I was overcharged $180 for a cleaning due to a time discrepancy. After multiple emails and calls 3 months later, I still have not been refunded despite them saying they would provide a refund 3 times.
Emely Caraballo
Sep 2022
staff members very unprofessional!!!!!! Staff trainer smokes with trainers in car while going too each house.. and lies about smoking in car.. HORRIBLE EXPERIENCE!!! IF YOU THINK OF WORKING OR APPLYING HERE THINK TWICE BEFORE DOING IT !!!!!!Services: Standard cleaning
Miranda Neal
Sep 2022
DO NOT USE THEM! They took complete advantage of the fact that I had already moved out of state to obtain as much money as possible from me!!
I had requested You've Got Maids to come clean my house after we moved out as we wanted to retake pictures for putting it on the market. They quoted me about 3 hours for the work, which I agreed. Come the day of cleaning, they spent over 6 hours cleaning my empty house! I have already moved so my realtor came to check out what they did and she was very upset that after 6 hours there were multiple places that didn't even look touched. When I called to inquire the very nice gentlemen that answers the phones stated that they also questioned the cleaners as to why it took so long and I was told my house was "rough". I didn't know what to say, they did agree to come out and I left it at that. Now... My house was cleaned 2 weeks prior for professional photography to put it on the market, so it was not "rough". After they came to clean again I called to ask how long that took and they said 2.5 hours, they were surprised of the lack of product the first time and the second set of cleaners agreed the house was still dirty!! I asked to be refunded a partial amount because this is insane and was told that since they came back to clean they stand by their guarantee! This is a horrible company and I would highly recommend finding someone else!
Amy Dodge
Sep 2022
We have our house cleaned weekly, and the teams always do a fantastic job and many times go above and beyond with those extra little details (cleaning a dirty handprint off a door, window, etc.). The price as compared to some of the bigger name companies is a really great value as well. We're extremely happy with You've Got Maids and we're happy they were recommended to us.Service: Standard cleaning
Alexandra Sotelo
Sep 2022
After an egregious overcharge with a time discrepancy, I requested all future recurrent cleaning be discontinued. After numerous calls and emails and being told it would be taken care of, they've stopped responding. I haven't been able to contact anyone in over a week, I'm still getting notifications of recurrent cleanings, and have not been refunded the $180 difference.
Miranda N.
Sep 2022
DO NOT USE THEM! They took complete advantage of the fact that I had already moved out of state to obtain as much money as possible from me!! I had requested You've Got Maids to come clean my house after we moved out as we wanted to retake pictures for putting it on the market. They quoted me about 3 hours for the work, which I agreed. Come the day of cleaning, they spent over 6 hours cleaning my empty house! I have already moved so my realtor came to check out what they did and she was very upset that after 6 hours there were multiple places that didn't even look touched. When I called to inquire the very nice gentlemen that answers the phones stated that they also questioned the cleaners as to why it took so long and I was told my house was "rough". I didn't know what to say, they did agree to come out and I left it at that. Now... My house was cleaned 2 weeks prior for professional photography to put it on the market, so it was not "rough". After they came to clean again I called to ask how long that took and they said 2.5 hours, they were surprised of the lack of product the first time and the second set of cleaners agreed the house was still dirty!! I asked to be refunded a partial amount because this is insane and was told that since they came back to clean they stand by their guarantee! This is a horrible company and I would highly recommend finding someone else!
Nancy Propheter
Sorry to loose this company after 3 years of cleaning my home. The teams were always nice and worked hard but the company went downhill fast due to poor management. No show, no call, no communication. Phone was disconnected, obviously out of business. It was a Terrible way to run a business. Got a great new service now and we couldn’t be happier.Service: Standard cleaning
Nancy P.
Sorry for the lack of zero communication that they were out of business. They were a great team but slowly progressed downhill and very sad to loose the service they provided.
Kenny Landers
The ladies were always pleasant and did a great job. As far as the business they are lacking to say the least. They do not return calls, i have left multiple messages and crickets. Today was the last straw. No call no show = no more business from me
Beautyyy With Emely
staff members very unprofessional!!!!!! Staff trainer smokes with trainers in car while going too each house.. and lies about smoking in car.. HORRIBLE EXPERIENCE!!! IF YOU THINK OF WORKING OR APPLYING HERE THINK TWICE BEFORE DOING IT !!!!!!Services: Standard cleaning
Allie Sotelo
I was overcharged $180 for a cleaning due to a time discrepancy. After multiple emails and calls 3 months later, I still have not been refunded despite them saying they would provide a refund 3 times.
Emely Caraballo
staff members very unprofessional!!!!!! Staff trainer smokes with trainers in car while going too each house.. and lies about smoking in car.. HORRIBLE EXPERIENCE!!! IF YOU THINK OF WORKING OR APPLYING HERE THINK TWICE BEFORE DOING IT !!!!!!Services: Standard cleaning
Miranda Neal
DO NOT USE THEM! They took complete advantage of the fact that I had already moved out of state to obtain as much money as possible from me!!
I had requested You've Got Maids to come clean my house after we moved out as we wanted to retake pictures for putting it on the market. They quoted me about 3 hours for the work, which I agreed. Come the day of cleaning, they spent over 6 hours cleaning my empty house! I have already moved so my realtor came to check out what they did and she was very upset that after 6 hours there were multiple places that didn't even look touched. When I called to inquire the very nice gentlemen that answers the phones stated that they also questioned the cleaners as to why it took so long and I was told my house was "rough". I didn't know what to say, they did agree to come out and I left it at that. Now... My house was cleaned 2 weeks prior for professional photography to put it on the market, so it was not "rough". After they came to clean again I called to ask how long that took and they said 2.5 hours, they were surprised of the lack of product the first time and the second set of cleaners agreed the house was still dirty!! I asked to be refunded a partial amount because this is insane and was told that since they came back to clean they stand by their guarantee! This is a horrible company and I would highly recommend finding someone else!
Amy Dodge
We have our house cleaned weekly, and the teams always do a fantastic job and many times go above and beyond with those extra little details (cleaning a dirty handprint off a door, window, etc.). The price as compared to some of the bigger name companies is a really great value as well. We're extremely happy with You've Got Maids and we're happy they were recommended to us.Service: Standard cleaning
Alexandra Sotelo
After an egregious overcharge with a time discrepancy, I requested all future recurrent cleaning be discontinued. After numerous calls and emails and being told it would be taken care of, they've stopped responding. I haven't been able to contact anyone in over a week, I'm still getting notifications of recurrent cleanings, and have not been refunded the $180 difference.
Miranda N.
DO NOT USE THEM! They took complete advantage of the fact that I had already moved out of state to obtain as much money as possible from me!! I had requested You've Got Maids to come clean my house after we moved out as we wanted to retake pictures for putting it on the market. They quoted me about 3 hours for the work, which I agreed. Come the day of cleaning, they spent over 6 hours cleaning my empty house! I have already moved so my realtor came to check out what they did and she was very upset that after 6 hours there were multiple places that didn't even look touched. When I called to inquire the very nice gentlemen that answers the phones stated that they also questioned the cleaners as to why it took so long and I was told my house was "rough". I didn't know what to say, they did agree to come out and I left it at that. Now... My house was cleaned 2 weeks prior for professional photography to put it on the market, so it was not "rough". After they came to clean again I called to ask how long that took and they said 2.5 hours, they were surprised of the lack of product the first time and the second set of cleaners agreed the house was still dirty!! I asked to be refunded a partial amount because this is insane and was told that since they came back to clean they stand by their guarantee! This is a horrible company and I would highly recommend finding someone else!