Broke down on a late Friday afternoon. James took a look at my truck and told me to come back the following morning so they could isolate the specific problem. James was able to quickly diagnose the problem but, unfortunately the part could only come from the dealer in Flagstaff. First thing Monday morning James contacted the dealership and ordered the part. When the part arrived, James drove to Flagstaff to pick up the part and they had my truck fixed in less than two hours. I was expecting a huge bill but, I was pleasantly surprised as it was very reasonable. James and his team are true professionals that go the extra mile.
September 2024
Passing through town in an old RV, needed a new fuel filter put in right away, they stopped what they were doing to help me out. We're very kind and took their time and did a great job.
June 2024
5 Stars for Kirt, his work and customer service.
1 Star for the owner's dismissive customer service.
I brought my 2003 F450 here with a broken drive belt, a broken pulley bracket, and a "check gauges" error message on the dash from a transmission temperature sensor code.
When I arrived after driving the truck 5 miles, it was already getting hot because the drive belt was broken, so the water pump wasn't working.
They told me to drive my truck without a water pump to get the parts I needed because it was nearby, and they were having trouble with their O'Reilly’s account.
Broke down on a late Friday afternoon. James took a look at my truck and told me to come back the following morning so they could isolate the specific problem. James was able to quickly diagnose the problem but, unfortunately the part could only come from the dealer in Flagstaff. First thing Monday morning James contacted the dealership and ordered the part. When the part arrived, James drove to Flagstaff to pick up the part and they had my truck fixed in less than two hours. I was expecting a huge bill but, I was pleasantly surprised as it was very reasonable. James and his team are true professionals that go the extra mile.
Passing through town in an old RV, needed a new fuel filter put in right away, they stopped what they were doing to help me out. We're very kind and took their time and did a great job.
5 Stars for Kirt, his work and customer service.
1 Star for the owner's dismissive customer service.
I brought my 2003 F450 here with a broken drive belt, a broken pulley bracket, and a "check gauges" error message on the dash from a transmission temperature sensor code.
When I arrived after driving the truck 5 miles, it was already getting hot because the drive belt was broken, so the water pump wasn't working.
They told me to drive my truck without a water pump to get the parts I needed because it was nearby, and they were having trouble with their O'Reilly’s account.
Instead,... read full review