Ridout Lumber of Jonesboro

Jul 2023

Had a good experience with Ridout while building a house. They had a really efficient, competent cabinet guy, Blake, that had great ideas for laying out cabinets and would bring up points that you wouldn't think about. He was awesome, then i got transferred to a younger kid to take over the cabinets and he wasn't as attentive. Forgetful, slow to communicate via email or text, not as much experience. It ended up being ok bc the entire cabinet work-up was laid-out and designed by Blake but i was not impressed with the new guy. Everything else was a good experience, windows, doors, flooring, tile. They have a really good carpenter, Tim, who really knows his stuff. I don't...read full review

Jul 2021

Nice store but terrible customer service. After staff failed to return at least 5 calls the manager guaranteed us that he would locate our missing window and call us back by 5 pm. As of this morning we discovered he had gone on vacation and didn't help to resolve our issue or return our call.We have had this ptoblem since early October.Hopefully the corporate office will help to resolve this issue.I rarely rate a business with 1 star but this was well earned.Ridout is now resolving the issue so I raised the rating to 3 stars.Brian was very helpful and went out of his way to help.

Nov 2018

From the moment I was on the phone with Gary to the time I left the store it was a VERY helpful experience! I was needing a quote on materials for lifting a floor and he helped me every step of the way! As well as the lady in the flooring department! She was there to answer all my questions