“Prompt, professional, and personable. Excellent communication. They did what they said they'd do when they said it would be done.We contacted ITS after a negative experience with another plumber. Bobby came out and examined the situation, provided an estimate and scheduled the repair for as soon as the locates could be completed (outside water leak in ground). The day of the repair, a crew arrived on time and immediately got to work. More equipment was needed and promptly brought out. The crew worked quickly and efficiently to locate the problem. Upon completion, they did an excellent job of cleaning up the area and smoothing everything out.Something of note, as a woman, I have previously had the experience of men wanting to speak only to my husband or talk down to me. That was never the case with any of the gentlemen who worked on my repair. They treated me with respect at every interaction. Excellent communication at every step of the process. I have used multiple plumbing services in the past and due to the service provided by ITS, they will be my go-to company going forward.“
“Had a wonderful experience with this company last night on 1/19/24. They came out to my house around 10 at night till about midnight in freezing cold temperatures to break up some ice that caused my drain pipe to freeze up. Very helpful guys and they didn't give up and tried everything to break the ice. Which when all said and done he was able to do. Thanks so much! Highly recommend these guys.“