About EyeCare Plus
EyeCare Plus is a locally owned, independent provider of eye exams, medical eye services, contact lens fittings, and a full-service optical dispensary. Since 1977, they have been caring for the eye health and vision needs of Prattville and the River Region. Customers have described the team as personable, patient, and informative, with a clean and well-organized facility. The eye doctors take their time with patients and answer any questions they may have. The scheduling and appointment staff, particularly Brittany, have been praised for their excellent customer service and responsiveness in accommodating families with multiple children.
today was my very first appointment and when i say 10/10 I RECOMMEND this team! EVERYTHING is so clean, and kept in its place. EVERYONE I encountered from Kasie,Cassie,Adrienne, 4 check in /out receptionists & Dr Crockett himself ALL ROCKED ! most personable, patient, and informative office I've come across. Will be returning! 👓🕶⭐️⭐️⭐️⭐️⭐️
I have had two negative experiences with EyeCare Plus in the past. On One Occasion, I booked an eye appointment over the phone for my daughter. We arrived and the office was closed because they were observing a holiday. I could not believe they booked the appointment despite being closed on that particular holiday. On the second occasion, my 13 year old daughter wanted to try contacts for the first time. We were in the small examining room which was VERY warm. They were able to get one in her first eye and my daughter started to have a FULL blown panic attack. She requested to leave and could not get out of there fast enough. EyeCare Plus was more concerned with me making payment than the well being of my daughter. I had to delay the departure of my daughter to make payment that very minute despite the fact that I would have gladly paid the bill over the phone once I got my daughter home or they could have mailed me the bill. Once I got my daughter home, I called to see if we could come back a few days later for another attempt at trying to use contacts. EyeCare Plus said I would be charged all over again for the entire appointment despite the circumstances. Needless to say, I have NOT been back and will not go back. They put $ over the care of their patients. It is sad that common decency, showing empathy and respect is not a priority at EyeCare Plus.