About Wilson Cleaners & Laundry Co
Reviews for Wilson Cleaners & Laundry Co
Write a reviewHours
Monday: 7:30AM - 6PM
Tuesday: 7:30AM - 6PM
Wednesday: 7:30AM - 6PM
Thursday: 7:30AM - 6PM
Friday: 7:30AM - 6PM
Saturday: 10AM - 12PM
Sunday: Closed
Wilson Cleaners & Laundry Co. receives mixed reviews regarding responsibility for damaged items, but is also noted for extremely grateful service recovery. Some customers report horrible experiences with damaged garments and refused refunds, advising others to beware. Others are very pleased, finding it very conveniently located with phenomenal and consistent service. These customers highlight the fast turnaround time and staff who take time to walk them through the process, ensuring they will have their business from here on out.
Edited - the owner called me personally and apologized and offered to make it right. Extremely grateful for the level of service and will be back as a customer!
I wanted to share with everyone on here my horrible experience with Wilson Cleaners. They dry cleaned a sweater I paid $100 for and it shrunk, pilled, and frayed. I had worn it once. I gave them the opportunity to make it right and they refused. They even refused to refund me my dry cleaning fee. Please beware if you take anything there they accept zero responsibility
I couldn't be more pleased with Wilson Cleaners on Whitesburg. Not only is it very conveniently located, but JAMI WAS PHENOMENAL!! I needed a dry cleaner in the area so I called the Whitesburg location and got all of the information I needed in under 3 minutes. When I got there she was very busy but she still took the time to walk me through how it works AND made the time to call me later in the afternoon with more information I had inquiries about. Wilson Cleaner's will absolutely have my business from here on out!!
After my usual dry cleaner closed suddenly, I've been trying out alternatives around town. Wilson has risen to the top as they have had consistent service. Of most importance to me is the turnaround time, which they had steadily proven to beat other available options.