The gym facility itself was nice, but my experience with customer service was very disappointing. In January, I called to cancel my membership. The representative I spoke with told me I could not cancel at that time, so I decided to let the contract run through the remainder of January and then cancel afterward. However, when I called back approximately six months later, I discovered that money was still being withdrawn from my account even though my contract had already ended. While I was frustrated about the continued charges, what upset me most was the way I was treated during the call. The representative, whose name may have been Christy or Chastity, repeatedly talked over me and would not allow me to finish explaining my situation. I was trying to tell her that I had undergone a knee replacement, suffered a fall, and then had to undergo another knee replacement, making it impossible for me to use the facility. To make matters worse, I have only used the gym twice during the entire time I have been a member. Due to my medical issues and surgeries, I have not been able to take advantage of the services I was paying for. All I asked was whether the gym would consider refunding some of the money that had been withdrawn from my account since January or February. I was told no, despite the fact that they continued charging me after my contract had ended. I believe the continued withdrawals should be reviewed, and I also feel that the representative's attitude and lack of professionalism should be addressed. Customers deserve to be treated with respect and given an opportunity to explain their concerns without being interrupted. Based on my experience, I feel the situation was handled unfairly and without consideration for my circumstances. This version clearly explains the billing issue, your medical situation, your limited use of the facility, and your concerns about customer service.
randall beyer
Jun 2026
Clean facility and caeli was awesome
Jordan Vincent
Jun 2026
Love this gym! Great staff!
Payton Davis
Jun 2026
Gym is small, and the membership is slightly more expensive than other, larger gyms. My main issue is that they require a 30 day notice for canceling a gym membership, while it is listed in the contract, it’s an anti-customer policy to get one last dollar from you before you move onto a better facility!
Griffin Totton
Jun 2026
Terrible gym. I am counting down the days until my 2 year membership runs out here. It is basically impossible to get a halfway decent workout in during the week because it is so overcrowded and filled with obnoxious college/teenage boys. On the weekend's the gym is not overly busy but they keep this gym so hot for no reason. I'm usually the type of person who is constantly cold everywhere I go. I would 100 percent recommend against joining this gym.
Russell House
Jun 2026
Basic gym that doesn't care about their customers and will make it a difficult as they legally can to cancel
Nicholas Mcdaniel
Apr 2024
Love this place and my workouts with my trainer! Gary has transformed this place! Nick is an amazing trainer! The staff are awesome. If you are New Market or East Huntsville, this is the beat place to work out!
Jeri Miller
Jan 2024
It's a gym, not a fancy fitness center. We joined a month ago and I'm finding most of the classes I want to take cost extra despite them advertising free classes.
Stephanie Roney
Nice place and clean love this little place ❤
Valerie Mitchell
The gym facility itself was nice, but my experience with customer service was very disappointing.
In January, I called to cancel my membership. The representative I spoke with told me I could not cancel at that time, so I decided to let the contract run through the remainder of January and then cancel afterward. However, when I called back approximately six months later, I discovered that money was still being withdrawn from my account even though my contract had already ended.
While I was frustrated about the continued charges, what upset me most was the way I was treated during the call. The representative, whose name may have been Christy or Chastity, repeatedly talked over me and would not allow me to finish explaining my situation. I was trying to tell her that I had undergone a knee replacement, suffered a fall, and then had to undergo another knee replacement, making it impossible for me to use the facility.
To make matters worse, I have only used the gym twice during the entire time I have been a member. Due to my medical issues and surgeries, I have not been able to take advantage of the services I was paying for.
All I asked was whether the gym would consider refunding some of the money that had been withdrawn from my account since January or February. I was told no, despite the fact that they continued charging me after my contract had ended.
I believe the continued withdrawals should be reviewed, and I also feel that the representative's attitude and lack of professionalism should be addressed. Customers deserve to be treated with respect and given an opportunity to explain their concerns without being interrupted. Based on my experience, I feel the situation was handled unfairly and without consideration for my circumstances.
This version clearly explains the billing issue, your medical situation, your limited use of the facility, and your concerns about customer service.
randall beyer
Clean facility and caeli was awesome
Jordan Vincent
Love this gym! Great staff!
Payton Davis
Gym is small, and the membership is slightly more expensive than other, larger gyms. My main issue is that they require a 30 day notice for canceling a gym membership, while it is listed in the contract, it’s an anti-customer policy to get one last dollar from you before you move onto a better facility!
Griffin Totton
Terrible gym. I am counting down the days until my 2 year membership runs out here. It is basically impossible to get a halfway decent workout in during the week because it is so overcrowded and filled with obnoxious college/teenage boys. On the weekend's the gym is not overly busy but they keep this gym so hot for no reason. I'm usually the type of person who is constantly cold everywhere I go. I would 100 percent recommend against joining this gym.
Russell House
Basic gym that doesn't care about their customers and will make it a difficult as they legally can to cancel
Nicholas Mcdaniel
Love this place and my workouts with my trainer! Gary has transformed this place! Nick is an amazing trainer! The staff are awesome. If you are New Market or East Huntsville, this is the beat place to work out!
Jeri Miller
It's a gym, not a fancy fitness center. We joined a month ago and I'm finding most of the classes I want to take cost extra despite them advertising free classes.
DarlingDeAlisa
Great gym!