UAB Medicine Hoover Primary & Specialty Care

UAB Medicine Hoover Primary & Specialty Care is a medical complex offering primary and specialty care services, including a family medicine clinic and a UAB Callahan Eye Hospital Clinic with a full-service optical store. The facility has adequate parking and clean restrooms. Employees are described as friendly, clean, and professional. Patient exam rooms are exceptionally clean. Providers and their teams are knowledgeable, helpful, kind, and empathetic. The front desk staff is also noted for their politeness and friendliness. One patient mentioned the care they received from a specific ultrasound technician who was polite and thorough, making the patient feel comfortable and hopeful.

Recent feedback highlights incredibly fast service. Patients have experienced short waits and found the staff extremely nice, with some highly recommending the facility. The nursing staff has been described as pleasant, spending time talking with patients and adding a human touch. Medical doctors listen attentively and appear interested, treating complaints quickly and efficiently. Specific mention is made of superb care from RNs Judy and Darrell, and Dr. Kaplan. While the care provided by these individuals is highly praised, some feedback suggests potential improvements for the triage system and reception. A point of improvement mentioned is the need for patients with disabilities to have access to close parking spaces, as it can be challenging for them to get to and enter facilities for doctor appointments.