Thank you “ Kelly” for walking me thru a stressful situation over the phone, during this blizzard. Kelly patiently took the time to explain, super knowledgeable, about the issue and went way above and beyond! Talk about community oriented! He even told me the history of plumbers and why they had wrench turning arms! ?? Thank you again as all is good!
August 2023
We had a backup into our toilets and showers and had pipes leaking into our basement. We called at midnight, just trying to get somebody to come out and help us. Kelly answered went right to trying to diagnose the problem and giving advice, apologizing that he didn’t have anyone to send out to us that night because they all decided to take the holiday off. He spent probably an hour and a half on the phone with my husband, teaching my husband about our plumbing and how to diagnose various problems and, eventually our septic. He ended up saying he thought it was our septic, taught my husband over the phone how to check if it was the septic, and recommended we call a septic... read full review
January 2023
I called this company when there was a large electricity outage in my area. I have a gas fireplace that I couldn’t figure out out to turn on, but had it running last year.My call was answered immediately, and the company was extremely professional and knowledgeable. Instead of immediately wanting to charge a service fee to come out and diagnose, he helped go through several steps to diagnose over the phone.Once he led me though the steps, we were able to get it working! I asked if there was a way I could pay him for his time, and he declined.This company is kind, honest, and professional. Highly recommend!Service: Heating system maintenance
Thank you “ Kelly” for walking me thru a stressful situation over the phone, during this blizzard. Kelly patiently took the time to explain, super knowledgeable, about the issue and went way above and beyond! Talk about community oriented! He even told me the history of plumbers and why they had wrench turning arms! ?? Thank you again as all is good!
We had a backup into our toilets and showers and had pipes leaking into our basement. We called at midnight, just trying to get somebody to come out and help us. Kelly answered went right to trying to diagnose the problem and giving advice, apologizing that he didn’t have anyone to send out to us that night because they all decided to take the holiday off. He spent probably an hour and a half on the phone with my husband, teaching my husband about our plumbing and how to diagnose various problems and, eventually our septic. He ended up saying he thought it was our septic, taught my husband over the phone how to check if it was the septic, and recommended we call a septic... read full review
I called this company when there was a large electricity outage in my area. I have a gas fireplace that I couldn’t figure out out to turn on, but had it running last year.My call was answered immediately, and the company was extremely professional and knowledgeable. Instead of immediately wanting to charge a service fee to come out and diagnose, he helped go through several steps to diagnose over the phone.Once he led me though the steps, we were able to get it working! I asked if there was a way I could pay him for his time, and he declined.This company is kind, honest, and professional. Highly recommend!Service: Heating system maintenance