Our experience was great, worked well with my foster kid. They were polite and answered all questions, will definitely be back.
JudithGlenn Meidinger
Oct 2025
Professional, friendly, and caring.
CHERYL NICHOLS
Oct 2025
Extremely Disappointing Remodel and Service
I’ve been coming here for nearly 20 years, but this most recent experience was the last straw.
The remodel itself is frustrating— the waiting area has been shrunk down to an uncomfortable space, and the overall flow feels chaotic. The front desk staff only made it worse. Two very condescending receptionists not only talked over me but also over their coworkers. They openly bad-mouthed the staff in the back, complete with eye rolls, right in front of patients. It felt unprofessional and dismissive.
On top of that, I was charged a $39 fee that my insurance does not cover. When I asked what it was for, I was simply told, “Oh, it’s new and everyone has to pay it.” That’s not an explanation. I was handed papers to sign, confused by the whole process, and ended up paying just to avoid standing there any longer.
Once in the back, I was put through tests while other patients were in the room doing the same thing—hearing each other’s instructions like “click when you see the dots” or “wait for the puff.” It was intrusive and uncomfortable. The doctors are still excellent, but even their exam rooms have been downsized.
Afterward, I was shuffled to a very crowded glasses area. There are three stations, but at the time only two people were working. The woman helping me was more focused on pushing a 50% discount instead of acknowledging my second insurance, all while micromanaging and criticizing her coworkers in front of me. She continuously talked over me, which made the entire process unpleasant.
When I asked about using my VA benefits, I was told flatly that they “couldn’t call” because it was 9/11 and the office was closed. They wouldn’t even attempt to work with me. In the end, I was charged nearly $500 for two pairs of glasses—despite having double coverage and VA authorization.
What kept me coming back over the years were the original staff—Teresa, Brandy, and Dr. Ford. They are the only reason I stayed through all the changes. But this level of gaslighting, unprofessionalism, and lack of respect was too much. Staff openly gossip about coworkers and patients in front of others, and I can only imagine what they say when we walk away.
This was once a great place, but the new environment is toxic, disorganized, and disrespectful. After two decades, my family and I are done here. I’ll be sharing this experience so others can make informed choices and hopefully find better care elsewhere.
BTW this was my 3rd visit, 1- I came in on an allergic reaction with swollen eyes. I was given a same day to come in, but when I arrived they one receptionist asked the other how did I even get an an appointment that day. WOW! 2- Follow up per Dr and to get Exam and Glasses 3- To pick up glasses only to have them wrong( most likely do to all of the micromanaging of all the others around her) Sadly I’m going to have to return for my replacement glasses.
Kylie Briske
Aug 2025
Staff is fantastic and informative.
jennifer smith
Aug 2025
Customer Service at the front desk is Horrible! They are rude and appear to HATE their job. Get rid of them. Review after review has the same complaint. The Dr and techs are wonderful though. My family won’t be coming back because of the front desk employees!
VERDA LEWIS
Aug 2025
Very friendly, professional, understanding, knowledgeable. The business was very organized and clean. Highly recommend this establishment.
Bill Shaishnikoff
Aug 2025
The eye exam and purchase of a pair of glasses went fast, smooth and professional. I was a walk in and was seen in a very short period of time. My doctor was very knowledgeable and answered all my questions to my satisfaction. He made it very easy to be his patient
Roz Randazzo
Aug 2025
Great visit! Doctor & staff all very nice. I would definately go back again.
Ed H
May 2025
I was sick of the puff test, the eye doctor that I see pun intended used a hand held device which does the eye pressure test way better in my opinion thanks to Alaska eye care center for the extra care and consideration...I highly recommend Alaska eye care center for all your optical needs...
Jim Boggess
Nice people to take care off all your needs.
Laura Powell
Our experience was great, worked well with my foster kid. They were polite and answered all questions, will definitely be back.
JudithGlenn Meidinger
Professional, friendly, and caring.
CHERYL NICHOLS
Extremely Disappointing Remodel and Service
I’ve been coming here for nearly 20 years, but this most recent experience was the last straw.
The remodel itself is frustrating— the waiting area has been shrunk down to an uncomfortable space, and the overall flow feels chaotic. The front desk staff only made it worse. Two very condescending receptionists not only talked over me but also over their coworkers. They openly bad-mouthed the staff in the back, complete with eye rolls, right in front of patients. It felt unprofessional and dismissive.
On top of that, I was charged a $39 fee that my insurance does not cover. When I asked what it was for, I was simply told, “Oh, it’s new and everyone has to pay it.” That’s not an explanation. I was handed papers to sign, confused by the whole process, and ended up paying just to avoid standing there any longer.
Once in the back, I was put through tests while other patients were in the room doing the same thing—hearing each other’s instructions like “click when you see the dots” or “wait for the puff.” It was intrusive and uncomfortable. The doctors are still excellent, but even their exam rooms have been downsized.
Afterward, I was shuffled to a very crowded glasses area. There are three stations, but at the time only two people were working. The woman helping me was more focused on pushing a 50% discount instead of acknowledging my second insurance, all while micromanaging and criticizing her coworkers in front of me. She continuously talked over me, which made the entire process unpleasant.
When I asked about using my VA benefits, I was told flatly that they “couldn’t call” because it was 9/11 and the office was closed. They wouldn’t even attempt to work with me. In the end, I was charged nearly $500 for two pairs of glasses—despite having double coverage and VA authorization.
What kept me coming back over the years were the original staff—Teresa, Brandy, and Dr. Ford. They are the only reason I stayed through all the changes. But this level of gaslighting, unprofessionalism, and lack of respect was too much. Staff openly gossip about coworkers and patients in front of others, and I can only imagine what they say when we walk away.
This was once a great place, but the new environment is toxic, disorganized, and disrespectful. After two decades, my family and I are done here. I’ll be sharing this experience so others can make informed choices and hopefully find better care elsewhere.
BTW this was my 3rd visit, 1- I came in on an allergic reaction with swollen eyes. I was given a same day to come in, but when I arrived they one receptionist asked the other how did I even get an an appointment that day. WOW!
2- Follow up per Dr and to get Exam and Glasses
3- To pick up glasses only to have them wrong( most likely do to all of the micromanaging of all the others around her)
Sadly I’m going to have to return for my replacement glasses.
Kylie Briske
Staff is fantastic and informative.
jennifer smith
Customer Service at the front desk is Horrible! They are rude and appear to HATE their job. Get rid of them. Review after review has the same complaint. The Dr and techs are wonderful though. My family won’t be coming back because of the front desk employees!
VERDA LEWIS
Very friendly, professional, understanding, knowledgeable. The business was very organized and clean. Highly recommend this establishment.
Bill Shaishnikoff
The eye exam and purchase of a pair of glasses went fast, smooth and professional.
I was a walk in and was seen in a very short period of time. My doctor was very knowledgeable and answered all my questions to my satisfaction. He made it very easy to be his patient
Roz Randazzo
Great visit! Doctor & staff all very nice. I would definately go back again.
Ed H
I was sick of the puff test, the eye doctor that I see pun intended used a hand held device which does the eye pressure test way better in my opinion thanks to Alaska eye care center for the extra care and consideration...I highly recommend Alaska eye care center for all your optical needs...