Fairbanks Psychiatric & Neurological Clinic APC

Mar 2026

Fairbanks Psych and Neuro has taken excellent care of me. Dr. Thurston-Hicks is kind and intentional with care and care plans. Charlie, who works at the front desk, is one of nicest people I’ve met as a patient in this field. Charlie does their absolute best to answer questions, and help me get in for appointments in a regular and timely manner without judgement. Thank you guys for all you do!

Jun 2024

Dr. Martino was the first doc in over 20 years of migraines to get me meds that helped. But when I started having some issues other docs thought might be related to the migraine meds I was totally shut down and dismissed. Trying to renew an existing rx has been a nightmare because the pharmacy and office cannot decide who is going to initiate the prior authorization and I’m stuck in the middle. I can’t wait to move and not have to deal with this office. They’re great while everything is easy and smooth. Not so much when there were issues. If you have a straightforward issue and don’t need to change things up, they can take care of it. If you have changing issues,...read full review

May 2021

The rude gal at the front no longer works there. It's got much better as far as customer service and treating humans like individuals with different needs. Dr. Thurston-Hicks has always been my doctor and has been attentive and actually has a back and forth communication and listens to the needs of the patient. Dr. Hicks even returns calls from her patients.

The prior comments are true about the receptionist who would, 99% of the time answer the phone very rudely, cold and short as if we were interrupting her or bothering her, but they are making a 360°. The reception staffing changeover has been a good look for the company! Give them a chance. I recommend it....read full review