Nu Flow Alaska, LLC

I felt compelled to leave a review for Nu Flow Alaska, LLC. I am having an issue with a stand pipe stoppage. From my first Nu Flow phone contact with Chante, it was very clear that quality customer service is a fundamental element of their organization. Chante immediately put me at ease and put a smile on my face, with her kind demeanor. The next time I spoke to her, she remembered me, which always feels nice! She was so personable and I appreciated the way she let me know what to expect in the process.
And then, there’s Rock! He was still working on a job, but took a moment to reach out to me to connect. I could tell by background noise that he was busy, but he made me feel like my needs were his primary concern. He really listened to me as I described the problem. This man was so honest and told me that I might benefit from a diagnostic consultation from another company before utilizing Nu Flow’s services. He was not just out to make a buck. He provided recommendations in a very non-biased manner and never tried to rush me off the phone. After speaking with him, it was agreed that services with Nu Flow Alaska might be premature. To my surprise, Rock called me the next day to ensure I was able to find a contractor to diagnose the problem. You just don’t find that kind of customer service anymore! I felt genuinely cared about. He encouraged me to reach out if I have any further needs. I did not get to experience their craftsmanship, but if it’s half as good as their customer service then I know it will be phenomenal! Just based on the positive interactions with Chante and Rick, I would absolutely recommend Nu Flow’s Alaska and will not hesitate to reach out to them for future needs! They are a first class company!

These guys are awesome! I had flooding and drainage issues, they came scoped the pipes with cameras, the pipe was guncked up from 50 years of gnarlyness, a few days later they came back and descaled the pipe, everything worked great for about 10 days, then I had another flood in my downstairs, they came back for free!!! and rescoped to make sure everything was still clear and found a blockage in the bottom of the manhole in front of my house right where my drain meets up to it, which was causing city water to backflow in to my drain and cause the flooding. I will be looking into getting a antibackflow valve installed pronto. Thanks again Nu Flow, it's it's companies like… read full review

I had Nu Flow Alaska complete a pipe relining project at my home in Anchorage, and I could not be happier with the experience. Rock Phelps and the team were professional, knowledgeable, and clear throughout the process, from the initial inspection and proposal through the finished work.

This was exactly the kind of solution I was hoping for: a trenchless repair that avoided unnecessary excavation or demolition while restoring the sewer line properly. They provided before-and-after videos, explained the work, and even went above and beyond by relining some extra pipe and coating gaps they found along the way.

It is obvious Nu Flow Alaska knows this specialized work inside… read full review