I keep wanting to like this place, partly to support Canadian, but it keeps making that difficult.
The two reviews posted earlier are from people on our team, and after hearing the same issues come up internally, it’s clear this isn’t a one-off. Help is hard to find, and follow-through is even harder.
Credit where it’s due, the older gentleman in key cutting who usually wears a ball cap is consistently friendly and helpful, which makes him the exception.
At some point you stop hoping things improve and just change suppliers. That’s where we’re at.
October 2025
I really love this store. The staff are always so helpful and friendly. They have a great selection of product and price is reasonable. ☆☆Well I would not recommend buying there anymore. They need to train their staff better. We bought some tile for our new kitchen and the girl told us, what we did not use, we could return it, but she neglected to tell us we had 90 days to return what we didn't use. It was over the 90 days, and we went to return what we didn't use and they wouldn't even a Goodwill refund. We would have not bought it before the 90 days.
October 2025
Staff are friendly, professional, helpful, very knowledgeable. The young man that assisted us with replacing our shower head with a combo wand was incredible. He even came to the cash desk to ensure that the item we bought that magnet strip was disable. Thats what we call going beyond
I keep wanting to like this place, partly to support Canadian, but it keeps making that difficult.
The two reviews posted earlier are from people on our team, and after hearing the same issues come up internally, it’s clear this isn’t a one-off. Help is hard to find, and follow-through is even harder.
Credit where it’s due, the older gentleman in key cutting who usually wears a ball cap is consistently friendly and helpful, which makes him the exception.
At some point you stop hoping things improve and just change suppliers. That’s where we’re at.
I really love this store. The staff are always so helpful and friendly. They have a great selection of product and price is reasonable.
☆☆Well I would not recommend buying there anymore.
They need to train their staff better. We bought some tile for our new kitchen and the girl told us, what we did not use, we could return it, but she neglected to tell us we had 90 days to return what we didn't use.
It was over the 90 days, and we went to return what we didn't use and they wouldn't even a Goodwill refund. We would have not bought it before the 90 days.
Staff are friendly, professional, helpful, very knowledgeable. The young man that assisted us with replacing our shower head with a combo wand was incredible. He even came to the cash desk to ensure that the item we bought that magnet strip was disable. Thats what we call going beyond