About Aviva Insurance
Reviews for Aviva Insurance
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
Aviva Insurance is praised for its exceptional customer service and quick response times, especially during stressful situations like car accidents and hail damage. Clients appreciate the compassion shown by employees and the efficiency of the claims process. Many customers have noted competitive pricing for both auto and home insurance, often finding better rates than previous companies. The claims process is described as painless, with electronic forms and quick payments, often receiving compensation that exceeds expectations. Overall, Aviva Insurance is recognized for making difficult experiences much easier for their clients.
Stephanie Kettle. Very rude. Kept interrupting And laughing when I mentioned she is $2400 more than everywhere else.
Goto TD or Servus. Great over the phone manners and a very fair price.
She also laughed at me when I said I’d give this review due to her rudeness.
My experience only .Two female adjusters worked on my case were good, communicated with me and finalized my case in a reasonable time frame. Two male adjusters that handle my case were terribly bad. They ignored multiple emails, voice messages and phone calls from me made me feel that they didn't care about their customers. One of them is a 100% lier, never followed what he promised. Another was in the office, but his voice machine told caller he's still away from the office for some time.
Dealing with this two liers makes me sick, now I'm looking for leaving Aviva even okay to pay higher rate and I will never come back if this two are still in the office. I will...read full review
Brutal experience with this company. We had our boat insured with them and the boat experienced damage during a really bad Okanagan Lake storm.
We contacted them on June 4, 2025 to begin the claim process. A certain individual at their office never answered phone calls despite at least 20 calls into the office. We finally connected and they took their time with processing the claim.
On August 8, TWO MONTHS AFTER submitting the claim, we were rejected. Now, it's not that we were rejected (most insurance companies refuse to pay out), it's the fact that it took TWO MONTHS for them to get back to us.
I would say we tried calling at least 30 times, emailing...read full review