About Ace Plumbing and Heating
Ace Plumbing and Heating is a residential plumbing service that emphasizes customer satisfaction by providing clear options and pricing before any work begins. They guarantee a "Happy Today or You Don't Pay" promise and offer 24/7 support for plumbing emergencies. Their technicians, including Mark, Brian, Gordon, and David, are highly experienced, background-checked, and attentive to client concerns, ensuring that services exceed expectations. The company has a price match policy and flexible scheduling through trained customer service representatives. Clients have praised the professionalism, friendliness, and efficiency of the staff, highlighting excellent communication and attention to detail. Reviews mention that the team is punctual, informative, and helpful, with technicians arriving on time to address various issues, including furnace and hot water repairs. The Club Royale Maintenance program offers additional savings, making it a worthwhile investment for customers. Overall, Ace Plumbing and Heating has earned strong recommendations for their reliable, courteous service, ensuring a warm and stress-free experience for their clients.
They are professional and easily solved my water heater issue.
THE MOST AMAZING SERVICE EVER! I had an emergency clog and overflow in the kitchen. ACE sent someone out asap who resolved the issue but when he left another one popped up, I ran before he drove away and he came back! The issue was resolved. The next day I had a question about what may have occurred and another tech was sent out! I decided well if he is here I will ask a few other things and sure enough I had more issues and all of them were addressed. Literally so knowledgable, SO professional and I will keep them in my rolodex and ALWAYS recommend them to everyone I know. I was THAT impressed from Beth on the call line to the Manny, Brian and Gordan! Thank you for making all my worries go away.
Right from the dispatch operator to the technician on site: Friendly, efficient and punctual. They were able to use their time effectively. Very informative and helpful.