I hurt myself and haven’t been able to lift for a month or so and have been doing basic workouts at home. I went to cancel my membership to save money and the owner calls and says “I didn’t get into the gym business to make money” and said that he saw I went and used the facility often and didn’t want me to cancel. He offered me 3 free months until I’m better to avoid a sign up fee in the future, and pushed back my yearly charge 2 months. Wonderful owner and it was appreciated.
October 2024
I’ve traveled and went from gym to gym. Out of all them the customer service of Next Level Fitness is truly NEXT level. Almost instantly I’ve gotten email replies to help me, and a representative named Jalen Hale has personally came to the location and opened the door for me because it wasn’t opening to my barcode AFTER he just helped me set a new primary card. You just can’t beat it!
For amenities the gym has a half court for basketball, two lifting sections, treadmills and a spacious bathrooms/Showers. To complete it all the locker rooms are in great shape and they’re next to the sauna which feels... read full review
March 2024
I ended up having a random billing issue and when I found out about it I sent an e-mail hoping for a response within a couple days. Even though it was fairly late, I got an e-mail back within the hour and by the next day everything was resolved quickly and easily. Very pleased with the customer service I received from Drew.
I hurt myself and haven’t been able to lift for a month or so and have been doing basic workouts at home. I went to cancel my membership to save money and the owner calls and says “I didn’t get into the gym business to make money” and said that he saw I went and used the facility often and didn’t want me to cancel. He offered me 3 free months until I’m better to avoid a sign up fee in the future, and pushed back my yearly charge 2 months. Wonderful owner and it was appreciated.
I’ve traveled and went from gym to gym. Out of all them the customer service of Next Level Fitness is truly NEXT level. Almost instantly I’ve gotten email replies to help me, and a representative named Jalen Hale has personally came to the location and opened the door for me because it wasn’t opening to my barcode AFTER he just helped me set a new primary card. You just can’t beat it!
For amenities the gym has a half court for basketball, two lifting sections, treadmills and a spacious bathrooms/Showers. To complete it all the locker rooms are in great shape and they’re next to the sauna which feels... read full review
I ended up having a random billing issue and when I found out about it I sent an e-mail hoping for a response within a couple days. Even though it was fairly late, I got an e-mail back within the hour and by the next day everything was resolved quickly and easily. Very pleased with the customer service I received from Drew.