About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering a wide range of products from over 500 brands. Customers can find high-end brands like CHANEL and MAC, as well as affordable options like Ulta Beauty Collection and NYX. The store also carries exclusive brands such as Live Tinted and Wyn Beauty. In-store, customers can receive expert advice from the beauty advisors. Ulta Beauty's employees are known for providing excellent service, making customers feel welcomed and comfortable asking questions. Staff are described as friendly, helpful, and phenomenal, with one customer expressing gratitude for the knowledge gained on scalp and hair care. The variety of products available in store can vary by location, with some stores offering a wider selection than others. For example, the Martinsburg store is reported to have a larger variety of items than the Hagerstown store. Overall, Ulta Beauty's stores offer a convenient shopping experience with options for in-store pickup and same-day delivery.
Everytime I have gone in this location, is have been greeted and attended to in exemplary fashion. Especially, I want to note that Kayla has helped me on various occasions. She is thorough, personable, customer attentive and service oriented! She goes above and beyond in excellent care of her customers. She is always smiling and proactive when searching and recommending products!
First off, I really enjoy this location over others I’ve been to. The atmosphere is cozy and welcoming. Every one of the employees I spoke to were very kind and helpful.
I came to the store to make returns which can be complicated having items from different orders, but Tatiana was so sweet and patient! She was such a sweetie. When I checked out at the end of my visit, she was great and helped me place an order for an item they were out of in store. I kept apologizing for being difficult and she insisted it was perfectly fine. She does her job wonderfully. Give that girl a raise!! She deserves it 🥰
My girlfriend and I went in to get some Olaplex and The Ordinary products on Friday 6/14. From the girly that showed us where the ordinary was, to the girl complementing our blush and lipstick, to the young lady that answered ALL of our questions about scalp/hair care (and trust me, we had a TON of questions!), the energy of the employees was comforting, and made us feel so welcomed to ask questions!! I'm so grateful for this recent trip, as I have gained so much knowledge on scalp and hair care!! I wish I knew the names of everyone that assisted us, but quite literally every staff member was phenomenal!! Oh, and ask questions!! I'm the type of person that just doesn't...read full review