Technician was very polite and courteous. I did not like the AI to set up appointments and to try to address concerns. I was not able to speak with anyone as Sears have no live agents only AI agents. Thus may be fine for some, but this did not work for us. I initially began in January to have me appliance repaired and today is March 12th. I have read many complaints about Sears Hone Service and cab fully relate to others’ experiences. I do not plan to use Sears in the future.
September 2024
Spencer was my tech, he was on time and after a short time, he knew what the problem was and fixed it. I always ask for Spencer because knows his work and does it quickly, I have faith in him. Thanks
August 2024
The technician was great. He identified the issue with my washer, ordered the part needed, and went ahead and scheduled another visit to replace the part on the washer that wasn’t working. On the second visit, he was very efficient with ensuring the washer was now working properly. The only issue I have with the company is the automated system when you try to call. I had a question and found it difficult to get ahold of an actual person. The repair and technician was great though.
Technician was very polite and courteous. I did not like the AI to set up appointments and to try to address concerns. I was not able to speak with anyone as Sears have no live agents only AI agents. Thus may be fine for some, but this did not work for us. I initially began in January to have me appliance repaired and today is March 12th. I have read many complaints about Sears Hone Service and cab fully relate to others’ experiences. I do not plan to use Sears in the future.
Spencer was my tech, he was on time and after a short time, he knew what the problem was and fixed it. I always ask for Spencer because knows his work and does it quickly, I have faith in him. Thanks
The technician was great. He identified the issue with my washer, ordered the part needed, and went ahead and scheduled another visit to replace the part on the washer that wasn’t working. On the second visit, he was very efficient with ensuring the washer was now working properly. The only issue I have with the company is the automated system when you try to call. I had a question and found it difficult to get ahold of an actual person. The repair and technician was great though.