About Custom Heating & Cooling LLC
Reviews for Custom Heating & Cooling LLC
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Custom Heating & Cooling LLC is known for its quick response and knowledgeable staff. Customers appreciate the efficient installation of HVAC units, often completed in just a couple of days. The company has been helpful in handling warranty claims, advocating for necessary replacements rather than temporary fixes. However, some reviews mention issues with cleanup after installation, specifically regarding insulation left disturbed. Overall, Custom Heating & Cooling LLC provides reasonable pricing and professional service, making it a reliable choice for heating and cooling needs.
The estimator / sales person was quite knowledgeable and the work was done very efficiently - they installed a whole house A/C unit in my attic in just two days. The price was also quite reasonable. HOWEVER, I was NOT pleased with the disaster they left behind. A good chunk of the $700 of new insulation I had added in the attic last winter was compressed and its insulating capacity commensurately ruined. They ran flexible ducting across the attic and pulled the insulation out of the way to install it, but they didn't bother to put any insulation back in its place. It took me weeks to find the rod for hanging clothes in the closet (attic access point). They could have...read full review
I worked with this company through a warranty claim. The claim was made and they were out the next day to diagnosis my furnace issue, which was the same issue for the third time in three years. They advocated for me that replacing the same part is just a Band-Aid and isn't going to fix it permanently. The warranty company approved a furnace replacement after dragging their feet for as long as they could. Once approved Custom Heating & Cooling LLC got the furnace the next day and was able to install it the following day. The new furnace is a night and day difference. Thank you all so much!
Called Custom Heating and Air at 11am. By 2pm I had someone at my house working on my unit. Very quick and professional. The field tech was very knowledgeable and answered all my questions.