Aurora Health Center

Feb 2023

This clinic is horrible and I only come here if I absolutely have to BUT Heaven in the lab is amazing. She is the best lab person I’ve dealt with at Aurora. When I arrived at the lab, she told me the orders I came for had expired (I was not told this during scheduling). She explained what the issue was, instructed me to call and have them reordered, and waited with me until they were active again in the system. She explained why two of the labs couldn’t be drawn at the time and was skilled with her blood draw. She communicated, was respectful, was willing to offer help, and was very skilled. More Aurora employees need to be like her.

Aug 2022

Just moved back into town after being out of state for 6 years. I called to make a new patient appointment and they got me in just a few days later, the staff was very friendly and so was Dr Reiners and his nurse! It’s like I never left, keep up the great work

Sep 2021

I have been going to the Silver Spring location for years. My PCP is there but I can never see her (she's part-time) unless I wait many months. So they get you in to the NP all the time. I haven't seen my PCP in over a year. It's crazy. Only reason I stay is because it's nearby and I refuse to go to the Good Hope location--that's 100 times worse. Also, they have a terrible problem with ordering rx refills. Mass-confusion constantly that has cost me BIG $$ with my mail order service. It doesn't seem too hard to order a 90 supply but they constantly get it wrong. I may just have to go elsewhere.**Update** They still can't seem to keep a regular Dr at this place. The ones...read full review