Didn't give me heads up on when my taxes will be taken care of while deadline was approaching. Taxes done on day of deadline and gave me the scare. It had me questioning if they're going to even work on my taxes due to lack of communication. Rare to call me back even after leaving multiple voice messages and emails. I didn't feel seen and valued as a client.
June 2023
Had an appointment which was fine. But on tax day I am told my taxes won't be done on time. I wasn't told this at the appointment. So was scrambling on tax day. And then billed $350 to file the taxes. Unacceptable.
August 2021
Waited 20 minutes for my appointment and still wasn't helped. Decided to leave if no one respected me enough to be on time.
Didn't give me heads up on when my taxes will be taken care of while deadline was approaching. Taxes done on day of deadline and gave me the scare. It had me questioning if they're going to even work on my taxes due to lack of communication. Rare to call me back even after leaving multiple voice messages and emails. I didn't feel seen and valued as a client.
Had an appointment which was fine. But on tax day I am told my taxes won't be done on time. I wasn't told this at the appointment. So was scrambling on tax day. And then billed $350 to file the taxes. Unacceptable.
Waited 20 minutes for my appointment and still wasn't helped. Decided to leave if no one respected me enough to be on time.