About Hillestad Heating & Cooling Systems
Reviews for Hillestad Heating & Cooling Systems
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Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
Hillestad Heating & Cooling Systems offers good installation services, especially for mini-split heat/cool systems. Customers have noted that the installers are courteous, careful with furniture and flooring, and provide clear explanations of the system's features. However, there are significant concerns regarding customer service. One customer experienced issues with communication, as they did not receive a promised call before their payment was processed, leading to an overdraft fee. The response from customer service was seen as insincere and unhelpful. While the technical service received praise, the overall customer service experience has left some clients uncertain about using the company again.
The service was good by the technician that came, however, the customer service, not so much. I got service on Feb, 1 and was told I'd receive a call BEFORE my card was ran. My card was finally processed today, the 16th! However, I did not receive a call, which caused my account to incur an overdraft fee. This was inconvenient and ended up costing me more money. The woman I spoke to, didn't sound sincere, but was apologetic. I basically was just shut down with, "we apologize." Well, that won't bring the money back for the fee will it? Not sure if i will use this company in the future. Customer service is lacking!
Hillestad installed a mini-split heat/cool system in my house. I'm very pleased with how quiet and effective it is. The installers were very courteous, taking care to protect furniture and flooring during their work, cleaning up after themselves, and explaining what they did. They also showed me how to use all the bells and whistles on the system after it was started up. I'd definitely work with them again.Services: Heating system installation
The service was good by the technician that came, however, the customer service, not so much. I got service on Feb, 1 and was told I'd receive a call BEFORE my card was ran. My card was finally processed today, the 16th! However, I did not receive a call, which caused my account to incur an overdraft fee. This was inconvenient and ended up costing me more money. The woman I spoke to, didn't sound sincere, but was apologetic. I basically was just shut down with, "we apologize." Well, that won't bring the money back for the fee will it? Not sure if i will use this company in the future. Customer service is lacking!Services: Heating system maintenance