I hired MM a few years ago and was happy with the services but discontinued for some remodeling work. I hired again in fall of 2024 and have seen services and management steadily decline. The first crew was excellent and finished my list each visit with no complaints. The same list in 2024 never got finished. I was told rates increased so not enough time. Which I respected. I removed the larger time consuming tasks and expected the remaining would be done, but they weren’t. Then was told the first couple cleaning’s would take longer until they were up to speed and on a schedule. Again I overlooked. I even reordered the tasks to get some done but it seems that they... read full review
September 2024
I really wanted to like this business and I gave many chances to make this work. The cleaners don’t show up, the owner can’t retain employees. And most disappointing, the owner NEVER wanted to accept feedback. Three separate times I mentioned areas of the cleanings that I did not think were acceptable - beds were left unmade, entire rooms were skipped, and I was charged the same amount of money when one or two cleaners showed up instead of the scheduled number. The owner brushed me off every time. Check your local FB groups for local cleaners who are enthusiastic and want to have you as a customer. Wendy certainly doesn’t care if you are a customer or not
Very disappointed. The price was high & the quality of the cleaning was bad. Several areas were not done at all, and the ones that were done were mediocre at best (food crumbs still on the floor, dust “bunnies”, etc.). We were then charged for a significantly longer time than they were actually here.Services: Standard cleaning
I hired MM a few years ago and was happy with the services but discontinued for some remodeling work. I hired again in fall of 2024 and have seen services and management steadily decline. The first crew was excellent and finished my list each visit with no complaints. The same list in 2024 never got finished. I was told rates increased so not enough time. Which I respected. I removed the larger time consuming tasks and expected the remaining would be done, but they weren’t. Then was told the first couple cleaning’s would take longer until they were up to speed and on a schedule. Again I overlooked. I even reordered the tasks to get some done but it seems that they... read full review
I really wanted to like this business and I gave many chances to make this work. The cleaners don’t show up, the owner can’t retain employees. And most disappointing, the owner NEVER wanted to accept feedback. Three separate times I mentioned areas of the cleanings that I did not think were acceptable - beds were left unmade, entire rooms were skipped, and I was charged the same amount of money when one or two cleaners showed up instead of the scheduled number. The owner brushed me off every time. Check your local FB groups for local cleaners who are enthusiastic and want to have you as a customer. Wendy certainly doesn’t care if you are a customer or not
UPDATE:... read full review
Very disappointed. The price was high & the quality of the cleaning was bad. Several areas were not done at all, and the ones that were done were mediocre at best (food crumbs still on the floor, dust “bunnies”, etc.). We were then charged for a significantly longer time than they were actually here.Services: Standard cleaning