About ThedaCare Urgent Care-Neenah
ThedaCare Urgent Care is known for its friendly, caring, and efficient staff. Patients often mention the welcoming and hospitable atmosphere, with staff being prompt and apologetic if there are any delays. The facility is spacious and well-laid out, making visits comfortable. The staff, including providers like Dr. Vongsa, are praised for being professional, personable, and thorough, providing excellent care and explaining things well. Many visitors describe the clinic as a hidden gem, with compassionate staff and great providers who consider patients' time. The facility is also helpful in assisting patients with finding a primary care physician, ensuring a positive overall experience.
As aurora clinic wasn't staffed on the holiday, I came to theda care. From the time I entered until I left it was 40 min. to be registered, seen by nurse, seen by intern, X-rays taken, swabs taken, X-rays read and the intern prescribing and calling in meds. Doesn't get better than that.
This place is amazing. Was greeted by a friendly front desk lady. Everyone else in the office is so nice. I saw Tara Hilmanowski at my visit. She was patient and listened to me about the issues I was having.
The staff was nice and helpful I was in and out fairly quick. My only issue is that the meds they initially sent me home with weren't the correct meds after the full test came back, which in of itself was fine. But they told me I would need to stop taking the one med and switch to another via my chart, instead of giving me a phone call letting me know, so I ended up taking 2 additional doses of medicine that I didn't need and couldn't get the new meds until the following day. So a phone call would have been helpful, because I could have stopped taking the one med and picked up the new med immediately.