About Vision Mart West Allis
Reviews for Vision Mart West Allis
Write a reviewHours
Monday: 10AM - 6PM
Tuesday: 10AM - 6PM
Wednesday: ClosedThursday: 10AM - 5PM
Friday: 10AM - 5PM
Saturday: 10AM - 1PM
Sunday: Closed
Vision Mart West Allis is a friendly and convenient eye care center known for its helpful staff and thorough service. Customers appreciate the polite and calming demeanor of the staff, including a friendly African American lady who assisted with selecting lenses and a staff member named Stacy who was described as fantastic and extraordinary. The team, which also includes Crystal, Tiffany, Sureka, Kayla, and Fantasia, consistently provides fast, friendly, and helpful service, making visits pleasant and easy, especially for those new to the location. The staff members are attentive and patient, helping customers find the best lenses and making the process smooth. Many customers note that their eye exams are thorough, resulting in better vision. However, some express disappointment with the limited selection of glasses, especially for those with larger faces, as the frames are small and not suitable for everyone. Overall, the location is convenient and trusted for eye exams and glasses, with a welcoming environment and outstanding customer care.
I submitted a complaint to the BBB regarding this business. If you are still waiting on glasses like I have from this company. Then I suggest you submit a complaint as well. I ordered my replacement pair of glasses on December 29th of last year and have not even so much as received a call back from them. They had no problem contacting me for $50 towards the replacement pair though (which I then paid them! After that, nothing!
Follow up: the only time they called me was on December 28th. This was to pay the $50 towards the replacements. Any other times they stated are lies. I could even follow this up with screen shots if need be. I reached out to them multiple...read full review
I came on here to mention the front desk employees...and I see I am NOT the first. My first appointment was over a year ago, and they were terrible then...called today to ask about pupil distance measuring and its still the SAME attitude!! I don't get if this woman I spoke with just is miserable with life or hates her job? No excuse regardless, but my advice is to go to ANY eye place but this one.
I've been going to this establishment for MANY years. It was great up til 2 yrs ago when two new people started. Ever since I've had nothing but complete disappointment. One year ago I went in with a new prescription and it was denied, I was told it was entered as a replacement pair when in fact it was a NEW prescription. So I'd be screwed for a year until I received another new prescription. I ended up paying out of so I can see. Somewhere along the lines it was screwed up yet AGAIN. I RECEIVED my new glasses and they were ordered wrong or made wrong. I checked up on if they right pair came in only to be told there is nothing they can do. And the lab told her they will...read full review