Your staff could take the time to fit the glasses to a persons crooked face. I have been here 3 times and in my last appointment
Also one of the ladies in front was downright rude, when I asked prices for glasses not under my insurance plan. "I told you where the ones covered by your insurance are" and I was quickly embarrassed and grabbed a frame that is not what I would choose also gets stuck in my hair when I use reading glasses and I am upset about that. Otherwise the past visits were great.
September 2024
Respectfully, management may want to look into further training or retraining whoever answered the phones this afternoon 8/20. I'm not sure if she needed a snack, was having an off day, or what but being rude when trying to find out about an address is kind of insane. Thankfully a young woman at another location (West Allis) was much more helpful and cared enough to actually help correct the mistake that scheduling made originally when I made my appointment and I couldn't call the scheduling line back because they closed. I truly hope she has a better week and treats people better going forward.
June 2024
I really had a great experience at the one on east capital I had to bring my sons for eye exam and Breanna that works at this location was really helpful and respectful and she took her time with me and my family ill recommend every one to this location if you want great costumer service
Your staff could take the time to fit the glasses to a persons crooked face.
I have been here 3 times and in my last appointment
Also one of the ladies in front was downright rude, when I asked prices for glasses not under my insurance plan. "I told you where the ones covered by your insurance are" and I was quickly embarrassed and grabbed a frame that is not what I would choose also gets stuck in my hair when I use reading glasses and I am upset about that. Otherwise the past visits were great.
Respectfully, management may want to look into further training or retraining whoever answered the phones this afternoon 8/20. I'm not sure if she needed a snack, was having an off day, or what but being rude when trying to find out about an address is kind of insane. Thankfully a young woman at another location (West Allis) was much more helpful and cared enough to actually help correct the mistake that scheduling made originally when I made my appointment and I couldn't call the scheduling line back because they closed. I truly hope she has a better week and treats people better going forward.
I really had a great experience at the one on east capital I had to bring my sons for eye exam and Breanna that works at this location was really helpful and respectful and she took her time with me and my family ill recommend every one to this location if you want great costumer service