Ollie, Sig and Steve are all amazing...actually, anyone I have ever asked for help has been - but a few days ago, they knocked it out of the park! Ollie tried his very best to help, but needed "reinforcements" and Sig came to the rescue! While the part I needed was not available, they quickly came up with a second option that worked perfectly! Service with a smile, a laugh and complete satisfaction! Shout out to Steve in paint for always being so kind, helpful and knowledgeable. He is awesome! It might be a "big box" store, but the employees show that "small town" family friendliness always!
April 2024
Okay, I have had some really bad customer service experiences at Home Depot, but NOT this one! Hubby and I came in looking for a particular drill bit to enable us to remove fencing. The pattern on the screws was unusual. We were lucky enough to run into Patrick, from hardware. We went on a hunt, Patrick, hubby and me, for the unicorn bit and kept striking out. Patrick found that there was a bundle of bits in clearance that had not yet been placed on the floor and kindly found the bits and brought them to us. He was so helpful and friendly. I hope management sees this review because he really exhibited great customer service. And to Patrick...the bit fit!!!
May 2022
Big box shopping at its best. I can shop here or pay an extra 20-30% for the local hardware store. And the selection is bigger. When I need consulting than I'm willing to pay the extra for the product
Ollie, Sig and Steve are all amazing...actually, anyone I have ever asked for help has been - but a few days ago, they knocked it out of the park! Ollie tried his very best to help, but needed "reinforcements" and Sig came to the rescue! While the part I needed was not available, they quickly came up with a second option that worked perfectly! Service with a smile, a laugh and complete satisfaction! Shout out to Steve in paint for always being so kind, helpful and knowledgeable. He is awesome! It might be a "big box" store, but the employees show that "small town" family friendliness always!
Okay, I have had some really bad customer service experiences at Home Depot, but NOT this one! Hubby and I came in looking for a particular drill bit to enable us to remove fencing. The pattern on the screws was unusual. We were lucky enough to run into Patrick, from hardware. We went on a hunt, Patrick, hubby and me, for the unicorn bit and kept striking out. Patrick found that there was a bundle of bits in clearance that had not yet been placed on the floor and kindly found the bits and brought them to us. He was so helpful and friendly. I hope management sees this review because he really exhibited great customer service. And to Patrick...the bit fit!!!
Big box shopping at its best. I can shop here or pay an extra 20-30% for the local hardware store. And the selection is bigger. When I need consulting than I'm willing to pay the extra for the product