I stopped by during tax season to drop off my documents. The owner was standing in the main office and walked into his cubicle without saying hello. The receptionist later informed me that he would no longer be handling my return. I understand that accountants sometimes need to limit their client load, especially this time of year. That said, a brief direct conversation would have felt more professional and would have avoided an awkward situation. At the end of the day, though, he’s just another guy running a small business, and today he handled something awkwardly. Maybe a proper offboarding letter would be a good idea? I wish him well.
October 2022
Exceptional client services and communication from the firm. I couldn't be more impressed with how seamless it's been working with Hancock & Robinson the past two years.
October 2020
Derek and his team were great to work with very responsive and super knowledgable. As a small business owner the amount of stress they took off my shoulders and the amount of money I saved was immense! I wish I would have started using them years ago!
I stopped by during tax season to drop off my documents. The owner was standing in the main office and walked into his cubicle without saying hello. The receptionist later informed me that he would no longer be handling my return. I understand that accountants sometimes need to limit their client load, especially this time of year. That said, a brief direct conversation would have felt more professional and would have avoided an awkward situation. At the end of the day, though, he’s just another guy running a small business, and today he handled something awkwardly. Maybe a proper offboarding letter would be a good idea? I wish him well.
Exceptional client services and communication from the firm. I couldn't be more impressed with how seamless it's been working with Hancock & Robinson the past two years.
Derek and his team were great to work with very responsive and super knowledgable. As a small business owner the amount of stress they took off my shoulders and the amount of money I saved was immense! I wish I would have started using them years ago!