About Geek Squad
Reviews for Geek Squad
Write a reviewHours
Monday: 10AM - 9PM
Tuesday: 10AM - 9PM
Wednesday: 10AM - 9PM
Thursday: 10AM - 9PM
Friday: 10AM - 9PM
Saturday: 10AM - 9PM
Sunday: 10AM - 7PM
Geek Squad offers repair, installation, and setup services for various tech devices at over 1,100 Best Buy stores. Their agents are known for being professional and knowledgeable, providing support for computers, TVs, car stereos, cell phones, and home appliances. Customers have praised the team for their patience and quick problem-solving abilities, with notable mentions of individual agents. However, some experiences with customer service during product pickups have been less than satisfactory, highlighting the need for improved communication and empathy in those situations. Overall, Geek Squad is recognized for its technical expertise and effective assistance.
Wife ordered a TV. Got an email saying it'd be ready for pickup. Drove there, got there and the kid told her it wasn't ready, couldn't tell her when it was going to be ready. No apology. No empathy. Zero customer service.
Geeksquad provided excellent service. My laptop wireless broke and the mousepad stopped working. They were not able to repair my laptop; however, because I had a plan with them, they replaced my old unrepairable laptop with a new model. I received a store credit for the original price of the old laptop and was able to select a new model without delay. They installed everything I requested and now I am up and running my business with an amazing laptop that is quicker and more efficient. Thank you!
The geek squad guys are great at installing home appliances, TVs, and keeping all my other electronic devices up and running. Make an appointment before going to the store just like an apple store and you're good to go.