For the past 2 months I have had the worst business experience of my life. Unfortunately, it was with a company that have came highly recommended.
My furnace was missed diagnosed 3 times with the potential of another, if we allowed it. Each time they told me what the issue was regarding my furnace, they recommended a part to fix it, and nice bill came right along with it. Each time they added a part, it didn’t fix the issue. I then asked who is responsible for the inaccurate solutions. I was told “tech support,” a person over the phone that has never been inside my house. They completely dismissed all accountability for their mistakes.
After 2 months of misdiagnoses,... read full review
February 2022
I highly recommend them! My mother in law’s furnace went out. They came out right away for an estimate of the repair, and even looked up the recall that covered most of the bill. The labor time was less than quoted, so the entire bill was quite a bit cheaper than quoted. Very happy with their service, office and the techs.
October 2020
Had a furnace issue called at 830 on Wednesday night. Guy named Brandon was the on call tech. Showed up in less than 30 minutes, clearly explained the trouble shooting process. He explained if they had to order a part. It would probably take a day for them to get. The next day we recieved a quote via email that they had to order the part . Friday morning he showed up preformed the repair as discussed . Top notch service from the office to the tech performing the repair.
For the past 2 months I have had the worst business experience of my life. Unfortunately, it was with a company that have came highly recommended. My furnace was missed diagnosed 3 times with the potential of another, if we allowed it. Each time they told me what the issue was regarding my furnace, they recommended a part to fix it, and nice bill came right along with it. Each time they added a part, it didn’t fix the issue. I then asked who is responsible for the inaccurate solutions. I was told “tech support,” a person over the phone that has never been inside my house. They completely dismissed all accountability for their mistakes. After 2 months of misdiagnoses,... read full review
I highly recommend them! My mother in law’s furnace went out. They came out right away for an estimate of the repair, and even looked up the recall that covered most of the bill. The labor time was less than quoted, so the entire bill was quite a bit cheaper than quoted. Very happy with their service, office and the techs.
Had a furnace issue called at 830 on Wednesday night. Guy named Brandon was the on call tech. Showed up in less than 30 minutes, clearly explained the trouble shooting process. He explained if they had to order a part. It would probably take a day for them to get. The next day we recieved a quote via email that they had to order the part . Friday morning he showed up preformed the repair as discussed . Top notch service from the office to the tech performing the repair.