Friendly service and my appointment did not take long.
Robert Schraedley
Jun 2026
Can't do basic things right. Wrong prescription, missed a major health issue, forgot to order my glasses... twice.
Jason Doetsch
Apr 2025
Extremely disappointed with this facility! I scheduled a routine eye exam to renew my contact lenses prescription. At the appointment I happened to mention that I had some tearing in one a few months earlier. That simple comment was apparently enough for them to call the visit a “medical procedure”. They did no other tests beyond the standard eye exam process (which I have had many times over the years so I know what is involved). They ended up billing it incorrectly as a medical procedure which meant our eye insurance company will not cover it. They refused to correct the error even after multiple discussions with customer service. That means I have to pay $390 for something that should have been covered as routine. I feel completely scammed and it is obvious they don’t care about patients but rather just care about billing out as much as possible. Must have some billing quotas to meet. While I have had good experiences with Mercy overall you should definitely avoid this location!!
Trent Kassner
Mar 2025
I had an appointment booked alongside my mom and when we walked in we were told we would be all taken care of and to have a seat. So they came in and took my mom back to do her appointment and didn’t say anything to me, so I waited. Then an hour later once my mom was all wrapped up she was ready to leave and asked if I was done but said I was still waiting. We then went to the desk and asked about my appointment and they said they didn’t have me registered in for my appointment and instead put me as a no show. The entire time I sat there and waited not once did anyone say anything to me to check if I had an appointment or was waiting. This was a very frustrating experience and to me, after having gone here for years, was frustrating enough to give a poor review. All I can say is be proactive and make sure to remind them and tell them to stay on top of things if you have any appointments here, they might just forget or assume otherwise.
Aaron M.
Aug 2024
I have left 3 messages in the last two weeks for CPAP Dept. I have received 0 calls back. Looking for a new place to purchase supplies.
Arianna Hernandez
Aug 2024
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I started doing my normal day to day activities. This place used to run so good I’ve been going here since I was younger but in the past couple of years they started going downhill. Starting with staff being rude and now even the eye doctor brushes me off. I had a medical concern with my eyes that my actual doctor told me to get checked out and all the eye doctor said was “it happens sometimes.” Completely ridiculous. I really hope they improve how they operate as a system and get back to how they used to be.
M L
Aug 2024
If you were wondering whether or not to go to this location based on the previous reviews, dont bother because I just called and the phone rang for 6 full minutes with no answer. It must be run by donut lady
Arianna Taylor
Jul 2024
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I started doing my normal day to day activities. This place used to run so good I’ve been going here since I was younger but in the past couple of years they started going downhill. Starting with staff being rude and now even the eye doctor brushes me off. I had a medical concern with my eyes that my actual doctor told me to get checked out and all the eye doctor said was “it happens sometimes.” Completely ridiculous. I really hope they improve how they operate as a system and get back to how they used to be.
Mitchell H.
Jun 2023
Horrible .....Jenny dr rockwells assistant lied to me for another woman who works there who messed up my glasses damaged them then tried to get me to accept old lens put into new frames custom frames.... Thats not how it works//I happened to come in last day of my warranty ...The heavy set woman who argued with me instead of listening to me decided i was an idiot per her demeanor....Talked to me as if i was stupid and judging by reviews im not the first nor do they report it to corporate to cover their tracks....They botched the glasses tried to have me put an old lens after they cut one new one in to avoid having to warrant them for another year as all parts would be new....She tried to slick me refused to give me her name but i got it already reported her to Brooke and customer complaints....NExt i will contact dr rockwell to adress this it doesnt get resolved.....This woman this morning i told her i dont want them the glasses....she said to bad im not refunding you they are not in warranty...YES they are ....1st day middle or last day of a warranty is still warranted....They havent fixed the problem so the warranty isnt void yet....Thats whey she tried to get me to accept one new lens to and old one to void the warranty ...She really thinks she is above people....Even the receptionist this morning joined in ...Then to chubby blonde the unhappy one who talks down on men....gets on the phone argues with me for calling her a liar as she just lied to me wtf....She is manic and delusional....Shannon Jenny Brittney were thrown under the bus...So i reported all of you ....Social media is a monster....Im just getting started.....Im retired so i have nothing else to do......Annoyance can be somewhat angering....This woman who refused to give me her name orders the new lenses said she had them both cut now...Sure.....The lies that came out unprofessionalism and nastiness and rudeness from so called professionals is unacceptable ........This woman should be fired ......she was acting like a child ...NO yOUR NOT UM HUMM OK IM NOT GONNA REFUND IT this b here
Ann Toebaas
Dec 2022
Dr Dumphy is very patient, listens tentatively and addresses my issues knowledgeably, Karen being the first point of communication is kind, friendly and nothing is too much trouble. So grateful to have them as my vision team.
David Adler
Friendly service and my appointment did not take long.
Robert Schraedley
Can't do basic things right. Wrong prescription, missed a major health issue, forgot to order my glasses... twice.
Jason Doetsch
Extremely disappointed with this facility! I scheduled a routine eye exam to renew my contact lenses prescription. At the appointment I happened to mention that I had some tearing in one a few months earlier. That simple comment was apparently enough for them to call the visit a “medical procedure”. They did no other tests beyond the standard eye exam process (which I have had many times over the years so I know what is involved). They ended up billing it incorrectly as a medical procedure which meant our eye insurance company will not cover it. They refused to correct the error even after multiple discussions with customer service. That means I have to pay $390 for something that should have been covered as routine. I feel completely scammed and it is obvious they don’t care about patients but rather just care about billing out as much as possible. Must have some billing quotas to meet. While I have had good experiences with Mercy overall you should definitely avoid this location!!
Trent Kassner
I had an appointment booked alongside my mom and when we walked in we were told we would be all taken care of and to have a seat. So they came in and took my mom back to do her appointment and didn’t say anything to me, so I waited. Then an hour later once my mom was all wrapped up she was ready to leave and asked if I was done but said I was still waiting. We then went to the desk and asked about my appointment and they said they didn’t have me registered in for my appointment and instead put me as a no show. The entire time I sat there and waited not once did anyone say anything to me to check if I had an appointment or was waiting. This was a very frustrating experience and to me, after having gone here for years, was frustrating enough to give a poor review. All I can say is be proactive and make sure to remind them and tell them to stay on top of things if you have any appointments here, they might just forget or assume otherwise.
Aaron M.
I have left 3 messages in the last two weeks for CPAP Dept. I have received 0 calls back. Looking for a new place to purchase supplies.
Arianna Hernandez
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I started doing my normal day to day activities. This place used to run so good I’ve been going here since I was younger but in the past couple of years they started going downhill. Starting with staff being rude and now even the eye doctor brushes me off. I had a medical concern with my eyes that my actual doctor told me to get checked out and all the eye doctor said was “it happens sometimes.” Completely ridiculous. I really hope they improve how they operate as a system and get back to how they used to be.
M L
If you were wondering whether or not to go to this location based on the previous reviews, dont bother because I just called and the phone rang for 6 full minutes with no answer. It must be run by donut lady
Arianna Taylor
I usually don’t write these kind of reviews but this was ridiculous. I waited 20 minutes to pick up my glasses and when I saw all of them gossiping at the reception desk I went up there and nicely asked to get my glasses. Only for the receptionist to say “oops I forgot to write your name down”. Extremely unprofessional and a little upsetting if I’m being honest. And they didn’t fit my glasses before we ordered them(which they used to do)so even though I tried them on in the clinic I didn’t realize they fit weird until I started doing my normal day to day activities. This place used to run so good I’ve been going here since I was younger but in the past couple of years they started going downhill. Starting with staff being rude and now even the eye doctor brushes me off. I had a medical concern with my eyes that my actual doctor told me to get checked out and all the eye doctor said was “it happens sometimes.” Completely ridiculous. I really hope they improve how they operate as a system and get back to how they used to be.
Mitchell H.
Horrible .....Jenny dr rockwells assistant lied to me for another woman who works there who messed up my glasses damaged them then tried to get me to accept old lens put into new frames custom frames.... Thats not how it works//I happened to come in last day of my warranty ...The heavy set woman who argued with me instead of listening to me decided i was an idiot per her demeanor....Talked to me as if i was stupid and judging by reviews im not the first nor do they report it to corporate to cover their tracks....They botched the glasses tried to have me put an old lens after they cut one new one in to avoid having to warrant them for another year as all parts would be new....She tried to slick me refused to give me her name but i got it already reported her to Brooke and customer complaints....NExt i will contact dr rockwell to adress this it doesnt get resolved.....This woman this morning i told her i dont want them the glasses....she said to bad im not refunding you they are not in warranty...YES they are ....1st day middle or last day of a warranty is still warranted....They havent fixed the problem so the warranty isnt void yet....Thats whey she tried to get me to accept one new lens to and old one to void the warranty ...She really thinks she is above people....Even the receptionist this morning joined in ...Then to chubby blonde the unhappy one who talks down on men....gets on the phone argues with me for calling her a liar as she just lied to me wtf....She is manic and delusional....Shannon Jenny Brittney were thrown under the bus...So i reported all of you ....Social media is a monster....Im just getting started.....Im retired so i have nothing else to do......Annoyance can be somewhat angering....This woman who refused to give me her name orders the new lenses said she had them both cut now...Sure.....The lies that came out unprofessionalism and nastiness and rudeness from so called professionals is unacceptable ........This woman should be fired ......she was acting like a child ...NO yOUR NOT UM HUMM OK IM NOT GONNA REFUND IT this b here
Ann Toebaas
Dr Dumphy is very patient, listens tentatively and addresses my issues knowledgeably, Karen being the first point of communication is kind, friendly and nothing is too much trouble. So grateful to have them as my vision team.