Austin Plumbing, Heating, Air & Electric

Austin Plumbing, Heating, Air & Electric has been serving the local community for over 80 years as a family-owned business. They have two locations in Germantown and Hartland, WI, with team members who are part of the community. The company is known for their prompt service, upfront repair options, and transparent pricing. Customers have praised the quick and excellent work of their technicians, who have resolved long-standing issues. The company's expertise in both science and art has left customers satisfied with the service. Technicians take their time and do thorough work, ensuring everything is cleaned and installed properly. For example, Troy did an amazing job installing a new Heating and Air Conditioning system, leaving the utility room spotless and making sure the system fit perfectly with existing equipment. They also replaced an Aprilaire system with better sensors to control humidity and installed an ecobee thermostat, helping customers monitor their home's temperature easily. The staff is friendly, knowledgeable, and communicates clearly about what is needed, including any small touch-ups or upcoming work. Scheduling appointments is simple, with helpful and friendly phone staff. The company offers memberships like the Diamond Club, providing peace of mind in case of emergencies. They also handle electrical work now, expanding their services. Customers appreciate the professionalism and politeness of technicians, as well as the thoroughness of their work. Overall, Austin Plumbing, Heating, Air & Electric is highly recommended for their expertise, customer service, and community involvement.