SSM Health Fond du Lac Regional Clinic

Amazing experience all to gether!

It took me a month to actually see a provider to establish care for a primary doctor. The first two appointments I made got cancelled and the third rescheduled. Dr. Ionova ordered labs, but is refusing to give me the results. Patient abandonment? Sounds like malpractice but all I hear is $$$

Marisa Behlke your employee is online celebrating the death of a human being. Why would you hire such a disgusting human?

Appointments are booked so far out and billing is a nightmare to deal with. No one knows anything

Was very excited to have Dr. Enea as a pediatrician for my daughter due to all of the positive reviews. Very unprofessional and rude. She was going on a 10 pep talk and when I asked a question, she said in a snark tone to wait until she was done. She wasn’t very nice or personable. She could have used a better attitude like, “hey just hang on, I’ll get to that question in a minute,” I work customer service and you guys really need to teach your doctors manners and customer service.

Primaries can't recognize blocked artery symptoms. Cardiology cancels appointments every year. GO SOMEWHERE ELSE AND SURVIVE!

They need to figure out a way to recruit and keep pediatricians. Mental health for kids also needs attention. 18+ month waitlists are ridiculous.

I had to come in after a stay the night previous. Per medical recommendation I was advised to come back if my symptoms worsened or newer developed. Upon intake I was in the middle of fighting a panic attack and dealing with my symptoms that were creating fear. The intake nurse asked for my symptoms and I asked her to read the notes from the night before and she asked me to just give her symptoms. I was able to write things better than I could speak and needed to relay what was further going on. The nurse looked at my notes and all that was written per staff was I came in for a headache. When in actuality I came in due to the left side of my body become numb and heavy causing issues with walking safely. Eye sight issues in my left eye radiating from what feels like a spot behind my eye down to my shoulder and at times when pivoting an electric shock of pain that would shoot up my spin from mid back. Along with extreme jaw pain, numbness/tingling occurring on the left side of my face. All these symptoms were written out in fuller detail. I tried to get her to read my phone. She began by brining the finger monitor to my left hand and I shoved my finger of my right hand into it. She told me if I was going to be aggressive she would call security. I replied with reminding her if someone is coming in with issues with one side you should consider the other side. I came in a wheel chair so she checked my blood and pulse and wheeled me to my room. She parked my chair putting on the breaks infront of the bed and stood next to the bed and goes "Hop in bed". I looked at her and said are you going to help me I just told you, again, I'm having issues bearing weight and walking. Although she helped me in bed after. The remainder of the night and the way I was treated by several nurses and a doctor falcifying my medical documents in my mychart. This was a nightmare. It became completely transparent to me that because I walked in with an 'invisible' injury, and came back PER DISCHARGE PAPERWORK from the stay earlier that night, that they seemingly thought my case was a waste of time. At this point I regretting listen to what I was told by a medical professional, because it was apparent that I was not about to get listened to. Due to me already being anxious and now even more from the first nurse. My panic kicked in and my speech became very stuttery and my eyes would flicker open and shut as I was talking. Part of the flutter was the left side having those core issues I was hoping to be seen for. Almost everytime a person interacted with me and saw my eyes flutter or closed they would ask a question and as I answered, slow and shuddered and to the best of my ability at the time, almost every nurse or even the Dr would say "open your eyes!". Such as the Dr when she came in to listen to my symptoms I was unable to explain it in what seemed like a fast enough manner for her because I would be in the middle of speaking and she would ask a different question. At this point my mind was in circles from the discomfort that has been going on forever, it seemed anyways, and nothing I could form as a sentence from being so anxious and panicky was making much sense. I gave her my phone and explained I had a note in my phone that I would like her to read since I felt rushed. She began reading it because she stated 'I'm going to read this out loud to the scribe'. She read the first portion which was my mychart request for an appointment 3 days previous and below was a extensive list of symptoms and how they feel how I notice them coming on and so forth. She stopped reading it and states "this is written with good verbiage. You wrote this today?" I said yes and said I was in the medical field for 6 years previous because I thought she was complimenting the way I had written it in detail. She stopped reading it handed back my phone without even getting to the next section that had my current symptoms. And she goes "No that is written clear. I need you to verbalize your symptoms."

I had to come in after a stay the night previous. Per medical recommendation I was advised to come back if my symptoms worsened or newer developed. Upon intake I was in the middle of fighting a panic attack and dealing with my symptoms that were creating fear. The intake nurse asked for my symptoms and I asked her to read the notes from the night before and she asked me to just give her symptoms. I was able to write things better than I could speak and needed to relay what was further going on. The nurse looked at my notes and all that was written per staff was I came in for a headache. When in actuality I came in due to the left side of my body become numb and heavy causing issues with walking safely. Eye sight issues in my left eye radiating from what feels like a spot behind my eye down to my shoulder and at times when pivoting an electric shock of pain that would shoot up my spin from mid back. Along with extreme jaw pain, numbness/tingling occurring on the left side of my face. All these symptoms were written out in fuller detail. I tried to get her to read my phone. She began by brining the finger monitor to my left hand and I shoved my finger of my right hand into it. She told me if I was going to be aggressive she would call security. I replied with reminding her if someone is coming in with issues with one side you should consider the other side. I came in a wheel chair so she checked my blood and pulse and wheeled me to my room. She parked my chair putting on the breaks infront of the bed and stood next to the bed and goes "Hop in bed". I looked at her and said are you going to help me I just told you, again, I'm having issues bearing weight and walking. Although she helped me in bed after. The remainder of the night and the way I was treated by several nurses and a doctor falcifying my medical documents in my mychart. This was a nightmare. It became completely transparent to me that because I walked in with an 'invisible' injury, and came back PER DISCHARGE PAPERWORK from the stay earlier that night, that they seemingly thought my case was a waste of time. At this point I regretting listen to what I was told by a medical professional, because it was apparent that I was not about to get listened to. Due to me already being anxious and now even more from the first nurse. My panic kicked in and my speech became very stuttery and my eyes would flicker open and shut as I was talking. Part of the flutter was the left side having those core issues I was hoping to be seen for. Almost everytime a person interacted with me and saw my eyes flutter or closed they would ask a question and as I answered, slow and shuddered and to the best of my ability at the time, almost every nurse or even the Dr would say "open your eyes!". Such as the Dr when she came in to listen to my symptoms I was unable to explain it in what seemed like a fast enough manner for her because I would be in the middle of speaking and she would ask a different question. At this point my mind was in circles from the discomfort that has been going on forever, it seemed anyways, and nothing I could form as a sentence from being so anxious and panicky was making much sense. I gave her my phone and explained I had a note in my phone that I would like her to read since I felt rushed. She began reading it because she stated 'I'm going to read this out loud to the scribe'. She read the first portion which was my mychart request for an appointment 3 days previous and below was a extensive list of symptoms and how they feel how I notice them coming on and so forth. She stopped reading it and states "this is written with good verbiage. You wrote this today?" I said yes and said I was in the medical field for 6 years previous because I thought she was complimenting the way I had written it in detail. She stopped reading it handed back my phone without even getting to the next section that had my current symptoms. And she goes "No that is written clear. I need you to verbalize your symptoms."

I had to come in after a stay the night previous. Per medical recommendation I was advised to come back if my symptoms worsened or newer developed. Upon intake I was in the middle of fighting a panic attack and dealing with my symptoms that were creating fear. The intake nurse asked for my symptoms and I asked her to read the notes from the night before and she asked me to just give her symptoms. I was able to write things better than I could speak and needed to relay what was further going on. The nurse looked at my notes and all that was written per staff was I came in for a headache. When in actuality I came in due to the left side of my body become numb and heavy causing issues with walking safely. Eye sight issues in my left eye radiating from what feels like a spot behind my eye down to my shoulder and at times when pivoting an electric shock of pain that would shoot up my spin from mid back. Along with extreme jaw pain, numbness/tingling occurring on the left side of my face. All these symptoms were written out in fuller detail. I tried to get her to read my phone. She began by brining the finger monitor to my left hand and I shoved my finger of my right hand into it. She told me if I was going to be aggressive she would call security. I replied with reminding her if someone is coming in with issues with one side you should consider the other side. I came in a wheel chair so she checked my blood and pulse and wheeled me to my room. She parked my chair putting on the breaks infront of the bed and stood next to the bed and goes "Hop in bed". I looked at her and said are you going to help me I just told you, again, I'm having issues bearing weight and walking. Although she helped me in bed after. The remainder of the night and the way I was treated by several nurses and a doctor falcifying my medical documents in my mychart. This was a nightmare. It became completely transparent to me that because I walked in with an 'invisible' injury, and came back PER DISCHARGE PAPERWORK from the stay earlier that night, that they seemingly thought my case was a waste of time. At this point I regretting listen to what I was told by a medical professional, because it was apparent that I was not about to get listened to. Due to me already being anxious and now even more from the first nurse. My panic kicked in and my speech became very stuttery and my eyes would flicker open and shut as I was talking. Part of the flutter was the left side having those core issues I was hoping to be seen for. Almost everytime a person interacted with me and saw my eyes flutter or closed they would ask a question and as I answered, slow and shuddered and to the best of my ability at the time, almost every nurse or even the Dr would say "open your eyes!". Such as the Dr when she came in to listen to my symptoms I was unable to explain it in what seemed like a fast enough manner for her because I would be in the middle of speaking and she would ask a different question. At this point my mind was in circles from the discomfort that has been going on forever, it seemed anyways, and nothing I could form as a sentence from being so anxious and panicky was making much sense. I gave her my phone and explained I had a note in my phone that I would like her to read since I felt rushed. She began reading it because she stated 'I'm going to read this out loud to the scribe'. She read the first portion which was my mychart request for an appointment 3 days previous and below was a extensive list of symptoms and how they feel how I notice them coming on and so forth. She stopped reading it and states "this is written with good verbiage. You wrote this today?" I said yes and said I was in the medical field for 6 years previous because I thought she was complimenting the way I had written it in detail. She stopped reading it handed back my phone without even getting to the next section that had my current symptoms. And she goes "No that is written clear. I need you to verbalize your symptoms."