About Lake Geneva Heating And Cooling
Lake Geneva Heating And Cooling is known for its excellent customer service and quick response times. The owner, Mike, is described as polite, friendly, and dependable. Customers have praised him for addressing issues like thermostat problems, faulty hot water heaters, and air conditioning repairs promptly. His team, including HVAC technician Chuck, is professional and patient, ensuring all questions are answered. Many clients express their satisfaction and intention to return for future needs, highlighting the trustworthiness of the service provided. Overall, Lake Geneva Heating And Cooling is highly recommended by its customers.
Mike the owner arrived 45 min earlier than agreed and enter the rental property without the owner presence.
He did the job, but asked for payment without an invoice. An invoice was provided when requested but it had no description of the job done. A complete invoice was provided after a second request.
When paying, they did not indicated that there would be an extra charge due to the company they use to process card payments. Otherwise I would have send a check.
This was my 1st time calling about a thermostat problem. I spoke with the owner Mike who was really nice. The next morning he sent over his HVAC guy Chuck. He was polite, patient and answered all of my questions. I'll be calling you guys for all my future needs!
Absolutely amazing customer service!! I had guests staying in my vacation rental. Unfortunately, I had a faulty hot water heater. When I called Mike, he was able to get me a brand new one and installed the next day!!! He is polite and friendly and I wasn’t worried at all about him going to do the work while I wasn’t there. Highly recommend! Very professional and also personally handles everything amazingly! He also installed HVAC units in my other condos. 5 Stars!!!