Back 2 Basics Vet Clinic is a veterinary practice that prioritizes simple, affordable, and personalized care for its patients. The clinic emphasizes the importance of proper nutrition, regular dental care, and avoiding over-vaccination. The staff are known for their friendliness, knowledge, and understanding of pets who may be anxious or nervous in a clinical setting. They make an effort to build personal relationships with their clients and patients, and are accommodating when pets need to be seen quickly.
The clinic has received praise for its helpful and judgment-free approach to answering clients' questions. The staff are commended for their communication skills, including keeping clients informed of business closure/holiday hour changes and providing updates on their pets' health. Clients appreciate the clinic's use of technology, such as text messaging, to facilitate communication.
Back 2 Basics has been described as the "best place" to take pets for healthcare, and clients feel "glad" to have made the switch to the clinic. The staff are considered "priceless," and clients feel confident leaving their pets in their care. The clinic is also noted for its attention to detail, such as sending emails to remind clients of upcoming appointments or health maintenance tasks. Clients have been taking their dogs to the clinic for over a decade and have found the vets and staff to be amazingly caring, patient, proactive, and diligent in their pets' care. The clinic has also been a great support during the assisted passings of some pets.
