About Brooks Home Renovations LLC
Brooks Home Renovations LLC, founded in 2006 and located in Eau Claire, WI, is a family-owned business dedicated to providing quality renovation services. They emphasize treating every customer like family, focusing on their wants and needs to turn dreams into reality. While some reviews highlight the company's commitment to customer service and the care the team shows for clients, experiences can vary. One customer noted challenges with the estimation and design process, mentioning that the initial estimate was significantly off, leading to unexpected changes and additional costs. The work process was described as slow, with delays attributed to scheduling and materials. Attention to detail was also questioned, with issues related to the finish work and installation not meeting expectations. Despite these concerns, many customers appreciate the dedication of the team and their willingness to communicate directly with the owner. Brooks Home Renovations is recommended for renovation jobs and custom cabinetry, with an emphasis on the caring approach of the team. Overall, while there may be room for improvement in certain areas, the business strives to deliver quality and attentive service in home renovations.
I have waited to post this review so that all emotion is gone from the job they did for us last spring/summer. I will try to be succinct in my review. This review is based on my opinion on the deck job they did for us. Would we hire them again...no to sum it up quickly. Here' s why...
Estimation process - poor/lengthy. The estimate was way off from the end pricing we were given, therefore we had to modify our job. The owner blamed it on the estimator who had left and negotiated 2,500 off of the 8K they were off. We had already passed on 2 other quotes and were deep in the process, so went forward after meeting with the team to try and ensure we were all on the same...read full review
The team at Brooks Home Renovations cares about their clients and strives to provide top-notch service on each and every job.
Great people who are always looking out for the people they work with. Highly recommend for any renovation jobs or custom cabinetry.