Bud Weiser Cadillac

Nov 2024

I contacted Budweiser Motors because I was having issues with my car on my way home from work. I spoke with Shawn and he allowed me to come in right away to see what the issue was. When I arrived he hooked my car up to get an idea of what was happening. My battery was running at a lower voltage and I chose to get it replaced. While waiting, I called Chevrolet customer service to see if the bumper to bumper warranty covered that, they informed me that it didn't. I ended up paying for the service. After I got home, I got an email from the customer service representative stating the she made a mistake and my battery was covered under that warranty. I proceeded to call Budweiser and Karla answered the call. While speaking with Karla and informing her that I had the bumper to bumper warranty on my car and confirmation from Chevrolet that the battery was supposed to be covered she chose to try to argue that the warranty did not cover this and acted like I didn't know what I was talking about. She then told me to forward the email to Budweiser for review and someone would contact me. I did in fact forward that information. Shawn eventually called me back about 30 minutes later and apologized for the mistake of not checking into the warranty while I was there earlier. He told me to come in the following day so he could collect the information he needed off the battery and he was going to have a refund check waiting for me. THANK YOU, Shawn for making the experience better! You deserve 5 stars. Karla...you deserve only 1 star, and that is being generous.

Jun 2022

Drove to Beloit to visit some friends, and needed an oil change/service. I went to BW just because I have a new Silverado. Called the day before and got an appointment. I was able to just drop it off and picked it up later. Shane was my service rep, he was friendly. I would go back for service again. Side note... the friends we're visiting went there looking for a car for their son. Apparently the sales team there was not friendly or helpful at all. Not only did they not get up from their desk to greet or help them, it was almost too much for them to even look up and have a conversation.