Beware: This clinic would rather you miss your medical appointments than fix a new confirmation policy they know is a problem. Imagine you have taken the afternoon off work and drive nearly an hour to see your Doctor. The clinic reached out to you a month earlier to schedule this appointment as they won’t renew your prescriptions you rely on without seeing you. You get to the appointment only to find out it has been canceled without so much as an email notice. You are told by the front desk that they have a new confirmation policy that if you do not confirm your appointment within 48 hours before it starts, they will just cancel the appointment without notice. You are confused because you never got a call from them and nobody told you about this new policy when they scheduled this appointment. You learn that: 1. The appointment confirmation call comes from an auto-dialer 2. That auto-dialer number is usually marked as spam 3. The auto-dialer does not leave a message 4. They do send confirmation texts but apparently won’t ask you about if they can text you when THEY call to schedule YOU (or at least they didn’t ask me) I was stunned at how badly implemented this policy is for something as important as medical appointments that you usually need to schedule a month in advance. Auto-dialers are very capable of leaving voicemails and who in this day and age answers a call or respond to a call marked as spam when the caller won’t leave a voicemail? Who doesn’t warn a patient that if they don’t answer every spam call the week before their appointment they will have their appointment canceled? The staff did seem to feel very badly about this so I was put on standby when it was clear I was not leaving without seeing my doctor and within 30 minutes two other people came in and had the exact same problem as me. Didn’t know about the confirmation policy and had their appointment cancelled. This is clearly an issue and it is negligent that they are not fixing it. Thank god I stubbornly refused to leave because after a two and a half hour wait my Doctor was able to see me and it turned out I had a serious infection that I didn’t even know about that required antibiotics asap. I was almost denied critical care and my prescription medication because of this terrible policy. Please fix your auto-dialer or adjust this policy. People do not deserve to suffer because you’re too cheap to have your auto-dialer come with a voicemail.
Patrick Griffith
Apr 2026
Polite, courteous, resourceful staff. They are as good as it gets. The facility is pleasant, modern and well equipped. Teresa Garrison, ARNP is my primary care provider, and I wouldn't give her up for a team of ten doctors.
Robert Bellasalma
Apr 2026
A place is not judged by its outside look- but rather the Quality of Service rendered by Front Desk Specialists, Medical Intakes, PCMs, Lab-Techs, & every other Entity providing patient care!⚕️⛑️
It was my Families 1st civilian Dr. Visit since exiting Service🪖 && superceded 13.5 years of federal medical care. Shoutout to the Assistant who provided my children with coloring books!! 🎨🎨🎨
Rose Lambwhite
Apr 2026
1 less star because of one unhappy front desk person. The MA who took care of us was very kind and personable. She smile the whole time and very easy to talk to. The doctor was easy to talk to. Front desk- i know it is hard job, but never scoff at people. You dont have to smile, you just have to be nice.
Bill Sauneuf
Mar 2026
My Doctor seemed knowledgeable and she seemed to care. I had no complaints with anyone or anything.
Kaitlyn Martin
Feb 2026
Dr. Kowals is awesome!
David Spillman
Jan 2026
Wendy the dental supervisor is RUDE. After the inept new front desk lady scheduled me with the dentist who ruined my tooth, and I had specifically told them not to, I called to have it fixed. For some reason that infuriated them and I was transferred to 3 different people before Wendy. Wendy proceeded to cut me off, tell me to stop yelling and I’m sorry but at that point I was in a full on psychotic break (I’m also a psych patient there too and had just seen Dr venable) and than snidely tells me to go to the ER and have them fix seamers mistake. Once I threatened a lawyer she transferred me yet again to another supervisor and I started just bawling and begging to have them fix my tooth. She literally just switched my dr, that simple. So I sat there and got tormented by staff all bc I said I wasn’t comfortable with their male dentist Dr Leif garrison.
Evan Smith
Dec 2025
Worst medical center I’ve ever seen. Don’t go here unless you’re trying to get euthanized. Bad customer service, insanely unprofessional, awful doctors, the worst of it.
Kassandra Ki
Nov 2025
Mark was an excellent service representative. Very helpful and on point. Thank you Mark! 5 stars!
Chanelle Robledo
Oct 2025
I had a mental health appointment scheduled for 10 am, I was a the front desk at 10:02 am they told me I was supposed to be there at 9 something am because that’s when my appointment was supposed to be so they said but I have two text message reminders saying my appointment is at 10 am, the front desk lady told me this has been an issue with their system for a while now, well if it’s been an issue for a while they should have been ontop of it more or gave me a phone call, she said she had an emergency yesterday so she wasn’t able to call me. All of this because of their screw ups and they said they can’t get me in until a MONTH out because of their skew up. Absolutely disgusting that I already waited two months for this appointment to get messed up by the office and They can’t fix it or get me in for another month. These people are only here for a paycheck. They don’t really care about prioritizing mental health. I was frustrated because of their mess up, and they treated me extremely poorly and told me that I needed to leave because I was telling them that they should Be fixing the problem that they caused While expressing myself passionately. It was the front desk lady for the behavioral health, I can’t remember her name and The second lady that came out to tell me that I needed to leave and told me that she had to cancel my appointment Because I was supposed to be there at nine something, and then when I showed her the Text message reminder telling me when my appointment was which is at 10 AM. She told Me that I was late for my 10 AM appointment her name is “Edith Edward’s” they couldn’t keep their story straight And they couldn’t give me very many direct answers besides telling me that I was late to my appointment. I was there within 10 minute grace time. How they treated me was absolutely disgusting and very unprofessional, not compassionate at all! I went to my car and broke down in tears. Disgusting how you guys treat your mental health patients
Kayla Snodgrass
Beware: This clinic would rather you miss your medical appointments than fix a new confirmation policy they know is a problem.
Imagine you have taken the afternoon off work and drive nearly an hour to see your Doctor. The clinic reached out to you a month earlier to schedule this appointment as they won’t renew your prescriptions you rely on without seeing you. You get to the appointment only to find out it has been canceled without so much as an email notice. You are told by the front desk that they have a new confirmation policy that if you do not confirm your appointment within 48 hours before it starts, they will just cancel the appointment without notice.
You are confused because you never got a call from them and nobody told you about this new policy when they scheduled this appointment. You learn that:
1. The appointment confirmation call comes from an auto-dialer
2. That auto-dialer number is usually marked as spam
3. The auto-dialer does not leave a message
4. They do send confirmation texts but apparently won’t ask you about if they can text you when THEY call to schedule YOU (or at least they didn’t ask me)
I was stunned at how badly implemented this policy is for something as important as medical appointments that you usually need to schedule a month in advance. Auto-dialers are very capable of leaving voicemails and who in this day and age answers a call or respond to a call marked as spam when the caller won’t leave a voicemail? Who doesn’t warn a patient that if they don’t answer every spam call the week before their appointment they will have their appointment canceled?
The staff did seem to feel very badly about this so I was put on standby when it was clear I was not leaving without seeing my doctor and within 30 minutes two other people came in and had the exact same problem as me. Didn’t know about the confirmation policy and had their appointment cancelled. This is clearly an issue and it is negligent that they are not fixing it.
Thank god I stubbornly refused to leave because after a two and a half hour wait my Doctor was able to see me and it turned out I had a serious infection that I didn’t even know about that required antibiotics asap. I was almost denied critical care and my prescription medication because of this terrible policy. Please fix your auto-dialer or adjust this policy. People do not deserve to suffer because you’re too cheap to have your auto-dialer come with a voicemail.
Patrick Griffith
Polite, courteous, resourceful staff. They are as good as it gets. The facility is pleasant, modern and well equipped. Teresa Garrison, ARNP is my primary care provider, and I wouldn't give her up for a team of ten doctors.
Robert Bellasalma
A place is not judged by its outside look- but rather the Quality of Service rendered by Front Desk Specialists, Medical Intakes, PCMs, Lab-Techs, & every other Entity providing patient care!⚕️⛑️
It was my Families 1st civilian Dr. Visit since exiting Service🪖 && superceded 13.5 years of federal medical care. Shoutout to the Assistant who provided my children with coloring books!! 🎨🎨🎨
Rose Lambwhite
1 less star because of one unhappy front desk person.
The MA who took care of us was very kind and personable. She smile the whole time and very easy to talk to. The doctor was easy to talk to. Front desk- i know it is hard job, but never scoff at people. You dont have to smile, you just have to be nice.
Bill Sauneuf
My Doctor seemed knowledgeable and she seemed to care. I had no complaints with anyone or anything.
Kaitlyn Martin
Dr. Kowals is awesome!
David Spillman
Wendy the dental supervisor is RUDE. After the inept new front desk lady scheduled me with the dentist who ruined my tooth, and I had specifically told them not to, I called to have it fixed. For some reason that infuriated them and I was transferred to 3 different people before Wendy. Wendy proceeded to cut me off, tell me to stop yelling and I’m sorry but at that point I was in a full on psychotic break (I’m also a psych patient there too and had just seen Dr venable) and than snidely tells me to go to the ER and have them fix seamers mistake. Once I threatened a lawyer she transferred me yet again to another supervisor and I started just bawling and begging to have them fix my tooth. She literally just switched my dr, that simple. So I sat there and got tormented by staff all bc I said I wasn’t comfortable with their male dentist Dr Leif garrison.
Evan Smith
Worst medical center I’ve ever seen. Don’t go here unless you’re trying to get euthanized. Bad customer service, insanely unprofessional, awful doctors, the worst of it.
Kassandra Ki
Mark was an excellent service representative. Very helpful and on point. Thank you Mark! 5 stars!
Chanelle Robledo
I had a mental health appointment scheduled for 10 am, I was a the front desk at 10:02 am they told me I was supposed to be there at 9 something am because that’s when my appointment was supposed to be so they said but I have two text message reminders saying my appointment is at 10 am, the front desk lady told me this has been an issue with their system for a while now, well if it’s been an issue for a while they should have been ontop of it more or gave me a phone call, she said she had an emergency yesterday so she wasn’t able to call me. All of this because of their screw ups and they said they can’t get me in until a MONTH out because of their skew up. Absolutely disgusting that I already waited two months for this appointment to get messed up by the office and They can’t fix it or get me in for another month. These people are only here for a paycheck. They don’t really care about prioritizing mental health. I was frustrated because of their mess up, and they treated me extremely poorly and told me that I needed to leave because I was telling them that they should Be fixing the problem that they caused While expressing myself passionately. It was the front desk lady for the behavioral health, I can’t remember her name and The second lady that came out to tell me that I needed to leave and told me that she had to cancel my appointment Because I was supposed to be there at nine something, and then when I showed her the Text message reminder telling me when my appointment was which is at 10 AM. She told Me that I was late for my 10 AM appointment her name is “Edith Edward’s” they couldn’t keep their story straight And they couldn’t give me very many direct answers besides telling me that I was late to my appointment. I was there within 10 minute grace time. How they treated me was absolutely disgusting and very unprofessional, not compassionate at all! I went to my car and broke down in tears. Disgusting how you guys treat your mental health patients