About Bassett Home Heating, Inc
Bassett Home Heating, Inc. is a family-owned and operated business, established in 1997, that prioritizes customer care. They offer heating and air conditioning services, with a reputation for tackling complex installations and handling a wide range of services at reasonable prices. Featuring "American Standard" products, they cater to various budgets. Customers praise the reliable and dedicated service provided by Bassett Home Heating, Inc. One customer appreciated the smooth installation of their heat pump, which other HVAC companies found too challenging. Another customer highlighted the punctuality, helpfulness, and patience of the technician who repaired their furnace and installed a nest thermostat. During a heatwave, a family with a newborn received exceptional service, as the owner, John, drove out to diagnose the issue and had their AC repaired the next day, showcasing the company's commitment to customer satisfaction. Customers describe Bassett Home Heating, Inc. as a "straight shooter" with years of experience, providing honest answers and choices. The installers are praised for their efficient and timely work, completing a furnace installation in just over 3 hours. The company is also recognized for its expertise in handling insulation improvements for older homes. Phone: 425-398-1666 Visit:
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Review for Bassett Home Heating, Inc.: In early February of 2022, John Bassett of Bassett Home Heating, Inc., the representative of the family-owned and operated heating and cooling company, responded when I asked for an estimate to remove an old gas furnace and install a new gas furnace and an air-conditioner in its place. John showed up on time and discussed the project in detail. In addition to the fact that Bassett featured American Standard products, I was impressed by the 3-year maintenance agreement (A/C and furnace) I could purchase wherein a company representative would stop by each winter and each summer to maintain our new furnace and air-conditioner. I requested that the furnace and A/C be installed before June and they were installed on May 23 by John’s son, David Bassett. David showed up with a 3-man crew and the installation was completed in less than a day. I was impressed by the competence and professionalism of the installation. Bassett was able to use my existing programmable thermostat (which was fairly new), and David took the time to explain how to operate it for the furnace (heat) and the air-conditioner (cool). The air-conditioner and the furnace have both operated exceptionally well throughout the summer, fall, and upcoming winter. I would rate the total experience as 4 out of 5 stars. Although the products and installation were top notch, communication with the office was inconsistent. I paid the revised balance of my bill shortly after installation (which was less because a new thermostat was not needed). I was told that there were computer problems when I called, emailed or left voicemails requesting a copy of the revised invoice as proof of payment that I could supply to Puget Sound Energy for an energy rebate. Five weeks after installation, I received a revised second invoice and updated paperwork in the mail.