I recently visited Ulta for a quick trip, and while the store itself was very nice, neat, and clean, I was disappointed with the lack of customer service. There were three associates behind the counter who seemed too engrossed in their conversation to assist me. It felt like they couldn’t decide who would help because they were more interested in their discussion than the customer in front of them. This store has great potential, but the experience was marred by inattentive service. A little more focus on the customers would make a big difference.
October 2024
I came in as someone with zero makeup experience but needing something to cover up acne for my driver’s license photo. I wish I could remember her name but an employee helped me in 5 minutes flat and even perfectly applied the concealer for me!! Thank you!!! You are a hero and such a kind person.
October 2024
It's a very dangerous place for me because I want to buy and take everything with me! It's heaven.. and the customer representatives are very courteous and helpful. Thanks ?
I recently visited Ulta for a quick trip, and while the store itself was very nice, neat, and clean, I was disappointed with the lack of customer service. There were three associates behind the counter who seemed too engrossed in their conversation to assist me. It felt like they couldn’t decide who would help because they were more interested in their discussion than the customer in front of them. This store has great potential, but the experience was marred by inattentive service. A little more focus on the customers would make a big difference.
I came in as someone with zero makeup experience but needing something to cover up acne for my driver’s license photo. I wish I could remember her name but an employee helped me in 5 minutes flat and even perfectly applied the concealer for me!! Thank you!!! You are a hero and such a kind person.
It's a very dangerous place for me because I want to buy and take everything with me! It's heaven.. and the customer representatives are very courteous and helpful. Thanks ?