Ulta Beauty is a large beauty retailer offering a wide variety of cosmetics, fragrances, and skincare products from over 500 brands. Customers can find popular brands like Tarte, Fenty, and CHANEL, as well as exclusive lines. The store also emphasizes "Conscious Beauty" with options for vegan, clean ingredient, cruelty-free, and sustainable products. Ulta Beauty has a salon that provides services like haircuts, hair coloring, makeup application, and brow waxing.
While customers appreciate the helpfulness of the staff, some find the store to be smaller than others and with a limited selection of products. There is a noticeable focus on customer service with employees readily offering assistance, which some customers find intrusive. Customers also note that some locations, like the SE Mill Plain store, provide a better shopping experience than others, such as the Vancouver Mall location, where customers feel ignored.
Many customers praise the staff for their knowledge and kindness. For example, Courtney does a fantastic job with brows, helping achieve a shape and style even without makeup. Others mention a staff member named Allison, who offers great service and makes shoppers feel valued. Overall, the store is appreciated not only for its product selection but also for the friendly and helpful staff.
Kathy Baldward delivered some of the best customer service I have experienced. She handled a difficult return with patience, professionalism, and excellent problem-solving skills. Rather than giving up when challenges arose, she went out of her way to make sure everything was resolved successfully. The entire staff was friendly and helpful, and Kathy’s dedication really stood out. I highly recommend this store and will gladly shop here because of the excellent service I received
To the team at Ulta Beauty on Mill Plain: thank you for making me feel special today. More than that, you made me feel seen and human. Alice, your customer care was exceptional, and the entire team was incredible in helping me explore my options. I left feeling genuinely cared for.
Liz was incredibly helpful in getting me set up with the right concealer and cover-up products. She took the time to explain everything clearly and made the whole process easy to understand. I really appreciated her knowledge, patience, and willingness to help me find what I needed. Excellent customer service—I would definitely recommend asking for Liz if you need help!
16521 Southeast Mill Plain Boulevard, Vancouver, WA 98684
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