About Ulta Beauty
Ulta Beauty is a large beauty retailer offering a wide variety of cosmetics, fragrances, and skincare products from over 500 brands. Customers can find popular brands like Tarte, Fenty, and CHANEL, as well as exclusive lines. The store also emphasizes "Conscious Beauty" with options for vegan, clean ingredient, cruelty-free, and sustainable products. Ulta Beauty has a salon that provides services like haircuts, hair coloring, makeup application, and brow waxing. While customers appreciate the helpfulness of the staff, some find the store to be smaller than others and with a limited selection of products. There is a noticeable focus on customer service with employees readily offering assistance, which some customers find intrusive. Customers also note that some locations, like the SE Mill Plain store, provide a better shopping experience than others, such as the Vancouver Mall location, where customers feel ignored. Many customers praise the staff for their knowledge and kindness. For example, Courtney does a fantastic job with brows, helping achieve a shape and style even without makeup. Others mention a staff member named Allison, who offers great service and makes shoppers feel valued. Overall, the store is appreciated not only for its product selection but also for the friendly and helpful staff.
This last weekend I went into an Ulta in Vancouver. There was a girl named Camella she had an accent, and blonde hair. I only say that because I hope she gets this review. She was so kind, fun, and helpful. I was looking for some Lancôme products and helped me locate all the products I needed.
I scheduled with Citlali in the Ulta Beauty Salon to 1) get a Cecred Hydrating & Repair service and 2) on a separate day get a Signature Cut and style. It was a great experience! My hair and scalp are experiencing a revival, especially after she urged me to add a clarifying shampoo to my routine. She's a super sweet and relaxing person to be around as she's styling your hair! Totally recommend.
I come here to get my hair done by Jess Ortega. My hair was very brittle and dried out when I first started coming to her. She has shown me the correct products to use, talked me through my weekly hair care routine and now my hair is healthier than ever! Not only that, she is a true pro when I’m in the chair. She takes her time, is thorough and overall a great person to chat with while she is taking care of you. I cannot recommend her enough!