At Your Service Plumbing

At Your Service Plumbing is a family-operated business founded in 1984, initially focused on new residential construction. The company, started by Mr. Rod Thaut, the "wizard of plumbing," quickly built a solid reputation for outstanding service and professional workmanship, always putting the customer's family first. The company is known for providing legendary customer service in a caring and professional manner, different from other home and residential plumbing companies in the Tacoma/Pierce County area. Customers have praised the company's professionalism, friendliness, and practicality. Technicians like Kyle and JR have been recognized for their thorough work, explaining charges clearly, arriving early, and going the extra mile to address issues not originally part of the service call. Kyle was noted for his quick and thorough work, explaining the problem in an easy-to-understand way, while JR and Kyle have been appreciated for their honesty, responsiveness, and detailed explanations throughout the repair process. The company’s ability to handle unique challenges, such as working in older homes, while maintaining the original quote has also been commended. Customers highlight the company's responsiveness, with one mentioning a technician dispatched within a couple of hours for an emergency. The communication and attention to detail are notable, with technicians considering pets during inspections and providing step-by-step explanations to help clients understand the repairs. Overall, the company continues to be recognized for its trustworthy, skilled, and friendly service, making it a preferred choice for plumbing needs in the area.