About JCPenney
JCPenney is a popular retail store that offers a wide range of products from clothing to home furnishings. Customers have praised the store's trendy and stylish clothing collection, as well as the friendly and helpful staff. The store provides excellent customer service, as demonstrated by the patience and pleasant demeanor of an employee who helped process returns. Affordable clothing is still name brand and everything is layered out well so you can find the department you are looking for. The store also features a salon that offers services like eyelash extensions and eyebrows. JCPenney offers convenient services such as free shipping and curbside pickup, and features a new beauty concept with skincare, makeup, and deals from popular brands.
The store was fine. We did our shopping there. I noticed the latches were replaced, the problem is there not lined up correct so you still can't lock the stall doors. The vents need to be dusted and hand soap and paper towel dispenser need replacing
First visit in about 20yrs. Bright and clean. And employees outnumbered the customers that I could see. The pickup and returns counter is by the south street entrance, nearest the parking garage. The in-store directories will tell you what's on each floor, but not where on the floor.
I had an online order to pickup. The clerk wanted a barcode to scan the order number. Too bad, she had to manually enter the 16 digit number. 16 digits!
Suggestions to JCPenny. I know you want people to walk around, hunting the store, but if you want people like me to return then make finding areas easier. And a map of the store would be nice with the directory. Oh, and Include...read full review
I came in today looking for new clothes since it’s almost back to school season and I went shopping for my kids. Upon arrival I was greeted with a warm smile and I felt welcomed as soon as i walked in. As I continued my shopping, some prices were on point while other prices weren’t so on point. Long story short as I continued to checkout the clothes for my kids, I was rung up by a kind young lady named Amani. Her customer service was beyond amazing and she kept a good attitude and positivity throughout the interaction and she helped me with my prices. I feel more retail stores should have somebody as positive as Amani. Thank you Jcpenney