About JCPenney
JCPenney is a popular retail store that offers a wide range of products from clothing to home furnishings. Customers have praised the store's trendy and stylish clothing collection, as well as the friendly and helpful staff. The store provides excellent customer service, as demonstrated by the patience and pleasant demeanor of an employee who helped process returns. Affordable clothing is still name brand and everything is layered out well so you can find the department you are looking for. The store also features a salon that offers services like eyelash extensions and eyebrows. JCPenney offers convenient services such as free shipping and curbside pickup, and features a new beauty concept with skincare, makeup, and deals from popular brands.
Tory's customer service was exceptional. My Aunt and I stopped by to purchase a dress for her daughter's wedding. Tory was very kind and she was so helpful. We both appreciate her.
This review is for the Tukwila Southcenter (WA) salon. I've visited the salon twice now, and I've been treated very well by both the receptionist and Eva my stylist. Eva always makes me feel at home, knows her stuff, and tells me the truth about how my hair care journey is going. I trust her implicitly and so value her knowledge, and how she takes care of my hair whether it's color, a silk press, or a relaxer touch-up. My hair comes out healthy, shiny and beautiful! Thank you!!😄
I had one of the most beautiful customer service experiences at JCPenney, and I truly felt compelled to share it.
On July 9, 2026, at around 8:45 p.m., I arrived at the store shortly before closing. I had to fly out that same night for a conference and urgently needed to purchase a shirt and complete my suit look. The fitting rooms had already closed, but when I politely explained my situation to Nasr, he showed me a level of kindness and hospitality that I will genuinely remember.
Nasr was an absolute gentleman. He kindly opened the fitting room for me, helped me find different shirts, patiently waited while I tried multiple sizes when the first ones did...read full review