I'll start by saying the staff at the salon were nice and the atmosphere was good. However, I've never left a hair salon in tears, crying and feeling and looking ugly. This was my first time coming to this "curly" salon. The appointment was with Jaden for a wash and style and somehow I allowed them (Jaden and Joan) to talk me into a trim. Before scissors came near my hair I explicitly stated don't cut not much off, just the straight ends. Joan did my "trim" which was really a terrible cut I just didn't know it at the time. Once I was taken from under hair dryer and Joan attempted to style my hair, she stated how "cute" it was. Given that we were looking in the same mirror I was so taken aback that she could even say it was cute. I said to her that it was ugly and I wasn't trying to be a a**hole but that this was so ugly. They quickly stated I didn't have to pay and asked if I wanted them to rewash and let me style but I declined. I truly was so in disbelief and sad to see my hair the way it was. Once I got home to rewash and style my hair I noticed how BADLY chopped it was. The most unfortunate part is that because of how weirdly chopped it is, it's difficult to style and I can't even put it into a ponytail, all of which I was able to do before. It was so bad once my husband saw me he asked if the person who did my "trim" the "master stylist" had a license. I truly cannot believe I let them talk me into anything to do with scissors given this was my first time but I was trusting their "expertise", clearly too much. If you're a black woman, PLEASE don't come to this salon nor allow them to "cut/trim" your hair. One thing I found interesting is how the walls of the salon had nothing but images of beautiful black women with curly hair but it didn't seem like they had a clue about my black hair. If you're black and looking for a curly salon, don't come here! Also I would've taken pictures but I was so embarrassed and hurt about my hair I just couldn't.
Jun 2022
I am devastated about my hair. I went in for a balayage with Julie and now have hair that is completely fried and may need to be cut off. My regular colorist couldn't get me in this month and I decided to give Tacoma Curly Salon a chance as they tout themselves as experts with curly hair. I've spent years restoring my curl health and getting my curl pattern on point. Julie had someone else (her niece) mix the colors, one bowl to cover my gray roots and another for the highlights. I asked for caramel highlights. While she was applying it seemed like she kept applying a lot of the highlights and and I asked if she was leaving dark pieces as well and what the strategy was. She told me she was blending caramel highlights throughout in between my dark hair. As she continued the process she kept having her niece make more bowls of bleach. 3 bowls later she sets me under a HOT dryer for 25 minutes. We then go to the shampoo bowl where her niece starts to wash it out and then tone. At this point Julie comes back to the bowl to help tone and the two of them scrub toner through my head for 45 minutes. I could tell by their faces that something was wrong. She then has her sister come look at it after a hushed conversation. Her sister says "you wanted caramel right" to which I said yes. And she said "ok, good, it's caramel." Next Julie goes to style my hair. She brushes through my wet hair and then brushes in a ton of cream product. My hair is soooooo straight. She has me bend my head over and she proceeds to blow dry it - without a diffuser - just tousling it and mussing it with the hair. When I sat up all I could say was "where are my curls"? At that point her and the niece both start talking quickly about how I don't have curls because of the highlights but that they'll "come back". Her sister then suggests that we deep condition it. So she takes me back to the bowl and and puts conditioner on it then puts a shower cap over my head to send me out the door in. I then say "well I guess I won't be heading to happy hour" and she offers to slick my hair back into a wet bun, which we do. I literally left the salon after 3 hours of fumbling and bumbling in a wet bun. When I got home I rinsed it out and put alot of leave in conditioner in and covered my hair and went to sleep. Mind you, I still hadn't seen the color because it was wet and much darker as a result. The next morning I woke up and let my hair air dry. I was HORRIFIED. The bottom 2/3 of my hair is a dead, flat, fried, orangish caramel color. The top 1/3 is dark brown. No blending. No highlights. No caramel. Just dead, lifeless, destroyed hair. Only upside is that the top 1/3 of my hair is healthy because she didn't have sense enough to include it in the balayage. I sent her a picture and told her it was a terrible color and didn't look like it was done by a professional. I then asked her what products/process/volume she used as I was going to have to have someone fix it. Her response was "I'm sorry. How can I refund you." She then refunded me over Venmo. She used bleach 30 volume on my hair (aaacccckkkkk!!!!!!! If you know anything about curly hair or dark hair you should be cringing in your seat right now), and toned with 7n shades. It is evident to me that she is not an experienced colorist and knows little about maintaining the health of curly hair. I would not recommend this salon. My hair is ruined. Fair warning.
Feb 2022
When the first thing they did when I walked in was wash my curly hair I should have been worried. How can you cut to a curl pattern if my hair is wet and straight? I told her that I wanted a few inches off and to put layers back in. She seemed to understand what she was doing there, or so I thought. As she started cutting it another group of people came in saying they had an appointment with the same lady doing my hair at 1, my appointment was at 1230. I've never had a haircut take less than 30 minutes so I was worried she was going to try to go quick and something would go wrong. She then put heat directly on my hair, with no diffuser. She did eventually use a diffuser but not for long. After my hair was dry she realised there was a "line" in my hair, so she brushed out my curl (I could not believe she did that) to make a few cuts. I got home and went to look in the mirror and realised I had a shelf. A very obvious shelf along my hair, see the photos for proof. Layers should not be obvious. This was by far the WORST haircut I've ever had now that I am home and see what she has done. She obviously over booked herself and sadly she let it show in her work. I will never ever go back, I was in tears when I saw my hair in my bathroom.
Google: 2.5/5
I'll start by saying the staff at the salon were nice and the atmosphere was good. However, I've never left a hair salon in tears, crying and feeling and looking ugly. This was my first time coming to this "curly" salon. The appointment was with Jaden for a wash and style and somehow I allowed them (Jaden and Joan) to talk me into a trim. Before scissors came near my hair I explicitly stated don't cut not much off, just the straight ends. Joan did my "trim" which was really a terrible cut I just didn't know it at the time. Once I was taken from under hair dryer and Joan attempted to style my hair, she stated how "cute" it was. Given that we were looking in the same mirror I was so taken aback that she could even say it was cute. I said to her that it was ugly and I wasn't trying to be a a**hole but that this was so ugly. They quickly stated I didn't have to pay and asked if I wanted them to rewash and let me style but I declined. I truly was so in disbelief and sad to see my hair the way it was. Once I got home to rewash and style my hair I noticed how BADLY chopped it was. The most unfortunate part is that because of how weirdly chopped it is, it's difficult to style and I can't even put it into a ponytail, all of which I was able to do before. It was so bad once my husband saw me he asked if the person who did my "trim" the "master stylist" had a license. I truly cannot believe I let them talk me into anything to do with scissors given this was my first time but I was trusting their "expertise", clearly too much. If you're a black woman, PLEASE don't come to this salon nor allow them to "cut/trim" your hair. One thing I found interesting is how the walls of the salon had nothing but images of beautiful black women with curly hair but it didn't seem like they had a clue about my black hair. If you're black and looking for a curly salon, don't come here! Also I would've taken pictures but I was so embarrassed and hurt about my hair I just couldn't.
I am devastated about my hair. I went in for a balayage with Julie and now have hair that is completely fried and may need to be cut off. My regular colorist couldn't get me in this month and I decided to give Tacoma Curly Salon a chance as they tout themselves as experts with curly hair. I've spent years restoring my curl health and getting my curl pattern on point. Julie had someone else (her niece) mix the colors, one bowl to cover my gray roots and another for the highlights. I asked for caramel highlights. While she was applying it seemed like she kept applying a lot of the highlights and and I asked if she was leaving dark pieces as well and what the strategy was. She told me she was blending caramel highlights throughout in between my dark hair. As she continued the process she kept having her niece make more bowls of bleach. 3 bowls later she sets me under a HOT dryer for 25 minutes. We then go to the shampoo bowl where her niece starts to wash it out and then tone. At this point Julie comes back to the bowl to help tone and the two of them scrub toner through my head for 45 minutes. I could tell by their faces that something was wrong. She then has her sister come look at it after a hushed conversation. Her sister says "you wanted caramel right" to which I said yes. And she said "ok, good, it's caramel." Next Julie goes to style my hair. She brushes through my wet hair and then brushes in a ton of cream product. My hair is soooooo straight. She has me bend my head over and she proceeds to blow dry it - without a diffuser - just tousling it and mussing it with the hair. When I sat up all I could say was "where are my curls"? At that point her and the niece both start talking quickly about how I don't have curls because of the highlights but that they'll "come back". Her sister then suggests that we deep condition it. So she takes me back to the bowl and and puts conditioner on it then puts a shower cap over my head to send me out the door in. I then say "well I guess I won't be heading to happy hour" and she offers to slick my hair back into a wet bun, which we do. I literally left the salon after 3 hours of fumbling and bumbling in a wet bun. When I got home I rinsed it out and put alot of leave in conditioner in and covered my hair and went to sleep. Mind you, I still hadn't seen the color because it was wet and much darker as a result. The next morning I woke up and let my hair air dry. I was HORRIFIED. The bottom 2/3 of my hair is a dead, flat, fried, orangish caramel color. The top 1/3 is dark brown. No blending. No highlights. No caramel. Just dead, lifeless, destroyed hair. Only upside is that the top 1/3 of my hair is healthy because she didn't have sense enough to include it in the balayage. I sent her a picture and told her it was a terrible color and didn't look like it was done by a professional. I then asked her what products/process/volume she used as I was going to have to have someone fix it. Her response was "I'm sorry. How can I refund you." She then refunded me over Venmo. She used bleach 30 volume on my hair (aaacccckkkkk!!!!!!! If you know anything about curly hair or dark hair you should be cringing in your seat right now), and toned with 7n shades. It is evident to me that she is not an experienced colorist and knows little about maintaining the health of curly hair. I would not recommend this salon. My hair is ruined. Fair warning.
When the first thing they did when I walked in was wash my curly hair I should have been worried. How can you cut to a curl pattern if my hair is wet and straight? I told her that I wanted a few inches off and to put layers back in. She seemed to understand what she was doing there, or so I thought. As she started cutting it another group of people came in saying they had an appointment with the same lady doing my hair at 1, my appointment was at 1230. I've never had a haircut take less than 30 minutes so I was worried she was going to try to go quick and something would go wrong. She then put heat directly on my hair, with no diffuser. She did eventually use a diffuser but not for long. After my hair was dry she realised there was a "line" in my hair, so she brushed out my curl (I could not believe she did that) to make a few cuts. I got home and went to look in the mirror and realised I had a shelf. A very obvious shelf along my hair, see the photos for proof. Layers should not be obvious. This was by far the WORST haircut I've ever had now that I am home and see what she has done. She obviously over booked herself and sadly she let it show in her work. I will never ever go back, I was in tears when I saw my hair in my bathroom.