Great Flooring Company. I manage multi family homes in beautiful Coeur d’Alene and PgLong has been providing the carpet and lvp for the rehabs that we do. I have to say that the products, service, and staff communication is beyond superb! Highly recommend!
May 2022
Boise Location-Was trying to get our floors replaced due to a flooding in our home. My boyfriend used PG long all the time when he worked in the apartment business. Tim came to our house a few times clean our carpets (only reason this is getting 2 stars is because he was super nice, and I enjoyed talking to him). Anyways, my boyfriend wanted to try and use PG long to replace our floors, and since he knew a couple of the employees, we wanted to try and support them. After numerous attempts to contact, and try to get samples, we got no calls back, got the runaround, and one of the girls (not naming names) said she would leave samples out for my boyfriend to pick up, and apparently "forgot" to do so. They kept saying how busy they were.. at this point we are customers and we were trying to give them some business.. and my boyfriend had told me thay they have dropped off samples for clients in the past. Someone finally dropped off apartment style samples at our house after he complained handful of times. My boyfriend even tried one or 2 more times to get a quote, and we STILL got ignored. We took our business elsewhere (since we needed our floors replaced by May 20th), and will not be considering, nor recommending PG long for our future flooring needs.
Apr 2021
5 stars! We utilize PG Long Carpet Cleaning and Floor Covering. They are seamless from initial contact to scheduling to final billing. From the scheduling to the sales and the technicians we could not be happier. They are able to coordinate and communicate effectively. If an emergency arrives, they are quick to respond, even in the middle of the night. If ever you are in need of carpeting services, look no further than P.G. Long Floor Covering. They will do right by you as well.
Great Flooring Company. I manage multi family homes in beautiful Coeur d’Alene and PgLong has been providing the carpet and lvp for the rehabs that we do. I have to say that the products, service, and staff communication is beyond superb!
Highly recommend!
Boise Location-Was trying to get our floors replaced due to a flooding in our home. My boyfriend used PG long all the time when he worked in the apartment business. Tim came to our house a few times clean our carpets (only reason this is getting 2 stars is because he was super nice, and I enjoyed talking to him). Anyways, my boyfriend wanted to try and use PG long to replace our floors, and since he knew a couple of the employees, we wanted to try and support them. After numerous attempts to contact, and try to get samples, we got no calls back, got the runaround, and one of the girls (not naming names) said she would leave samples out for my boyfriend to pick up, and apparently "forgot" to do so. They kept saying how busy they were.. at this point we are customers and we were trying to give them some business.. and my boyfriend had told me thay they have dropped off samples for clients in the past. Someone finally dropped off apartment style samples at our house after he complained handful of times. My boyfriend even tried one or 2 more times to get a quote, and we STILL got ignored. We took our business elsewhere (since we needed our floors replaced by May 20th), and will not be considering, nor recommending PG long for our future flooring needs.
5 stars! We utilize PG Long Carpet Cleaning and Floor Covering. They are seamless from initial contact to scheduling to final billing. From the scheduling to the sales and the technicians we could not be happier. They are able to coordinate and communicate effectively. If an emergency arrives, they are quick to respond, even in the middle of the night. If ever you are in need of carpeting services, look no further than P.G. Long Floor Covering. They will do right by you as well.