Jaguar Spokane Service Center

Oct 2023

Unresolved Issues After Months of InconvenienceI rarely leave negative reviews, but my experience with Land Rover Spokane leaves me no choice. I initially sent my vehicle in for both warranty and Manufacturer Recall work. Not only did the repairs take an excessive two months to complete, but the car was also returned to me with the Service Engine Light still on—a clear indicator that the original issues were not adequately addressed.To make matters worse, communication has been extremely poor. Despite multiple attempts to get in touch with the service department, it has proven nearly impossible to speak to anyone who can resolve these ongoing issues.It's disheartening...read full review

Jan 2021

So where to begin. I took my car in for an oil change and to get the carpet replaced for a manufacture defect and also to replace my cargo cover. I called earlier in the week and was assured the carpet and cargo cover would be there for my oil change appointment. When I got there the carpet and the cargo cover were not there and were never even ordered. They told me they wouldn't replace my warped, discolored I'll fitting cargo cover that constantly falls down and they stated they would order little plastic pieces to help keep it on track. I want to add my car doesn't even have 10,000 miles on it. After the oil change I was called and told it was ready for pick up. I showed up 2 min later and sat waiting for 30 min while the service guy messed with another customers windshield wipers. At this point I was so irritated with the lack of service. As I was leaving the girl behind the service counter said to me this happens all the time and asked if I'd like to speak with the GM. I spoke with the GM Francisque. He apologized and stated to me that he had no problem replacing my cargo cover and carpet and made sure that it was ordered. He even filled my gas tank after I drove two hours to be there and gave me his personal line if I had any other troubles. 2 weeks later I called asking about my items. He assured me they were ordered and would call when they came in. Now it's been almost two months and I still haven't heard anything. Terrible service by the service department staff and I'm still out my ordered items .