United Floor Covering
“I was connected with United Floor Coverings through Costco. I first had my carpets done and was very happy with the results so I hired them again when I needed the floors in a small spare bathroom replaced. Theresa and Brad came out first and helped me pick flooring and gave an estimate. They are knowledgeable and very friendly. Theresa is very responsive and always takes the time to answer questions and alleviate any concerns. Jaime and Rafael did the installation. It should have been a quick straightforward job, but unfortunately unbeknownst to us the homeowners that had remodeled the bathroom previously drove a nail through the pipe that leads to our toilet. Upon Jaime removing the baseboard that had the nail in it, a leak started. It felt catastrophic as I had water running down to my basement, and I was panicking trying to find a plumber that could come out right away. Jaime went above and beyond. He contacted the owner of United Floor Covering, John, who then immediately reached out to a plumber he knows. Within one hour, I had a plumber at my house, he fixed the pipe, then Jaime and Rafael got back to work and finished the floors that day. John even stopped by to check on everything. I did not think that kind of customer service existed anymore. I am beyond grateful to John for being so responsive and going above and beyond for me. This was a small job, and he still went out of his way to help me. Jaime and Rafael do exceptional work, and they even helped me find the humor in the house of horrors situation I found myself in. I would not hesitate to hire them again.”
