The Polyclinic Downtown

Mar 2025

Lazy, incompetent, holistically don't care about their clients, and probably their staff team since their turnover rate in every department is sky high... They don't answer their phones. I've had 3 Doctors quit in the last 6 months, two from Internal/Family Medicine, one from Dermatology.
Each time they've made me come into the office to pick out a new doctor and compensate for their lack of employee retention. My most recent experience, I sat down with the manager and a gentleman who told me they could no longer service myself and child as they no longer treat children period…and “they only have Five doctors remaining who are at capacity”, because they can’t...read full review

Dec 2024

I was disappointed by the lack of transparency regarding the charges for services. They billed my annual visit with tons of extra, unnecessary charges, and didn't inform me during my visit. Make sure you don't ask your doctor any questions, because each question will cost you $400, even if there were no medical services given!

The medical care was honestly subpar, and the visit was full of hidden charges! Do not recommend Dr Nguyethang Pham!

Nov 2024

I have had a great experience with all the docs here. However, now that Optum has taken over their new overlords are running a scam. If you go in for your annual physical, which is free on my insurance, they bill another line item for discussing any of your medical conditions. WTH, is not that what a physical is for? Nope, it is for just looking at you without discussing anything. It is a scam to get extra from the insurance, which translates to a copay for the patient. They even have a sign explaining this!!!